Additional house rules

[HemaKrishna0]

Hello there,

Many guests are requesting for early check-in from 9:00 to 10:00am. as per standard location practices in house rules check in after 12:00pm and check out before 11:00am

To ease the guest early check-in we have added early check-out condition additional rules. Now guests are occupied early check-in and not following early check-out rule mentioned in additional rules.

And lodged a complaint on Airbnb hosting rules 

Help me on this matter please 

[Bhumika]

Hi @HemaKrishna0 , have you been sending any checkout reminder messages to your guests? I am inviting some experienced hosts to this thread to share ideas or guidance. 

Hi @Paras45 @Vivek143 @Nitin80 @Soraya19 @Snehal1 @Nandini11 , do you have any suggestions for host @HemaKrishna0 ? Thanks in advance for the tips!

Regards,

[Snehal1]

Hi @Bhumika,

Yes, I always keep in touch with my guests before checkout. A day before they leave, I send them a friendly message to confirm their expected checkout time so that I can plan housekeeping accordingly.

I also ask about their next destination and, if needed, guide them with directions or suggest nearby places to visit. Since my property is in a village setting, I also check whether they would like to have a home-made breakfast or meal before they leave, if it has been pre-arranged.

I find that these small gestures make guests feel cared for and help create a smooth checkout experience while leaving them with a positive final impression.

[HemaKrishna0]

Hi @Bhumika

Thank you for your kind msg.

I'm not asking guest to early check-out. 

The guests who are check- in early before set time must respect early check-out rules as a mutual respect.

Tq

[Nandini11 · Accepted solution]

Hi @HemaKrishna0 

I understand your concern regarding guests requesting early check-in and then not following the check-out timing. I would suggest the following:

• Clearly mention that early check-in is subject to availability.

• Confirm the early check-in timing with the guest through Airbnb messages before arrival.

Also, if guests do not check out at the mentioned time, I would like to suggest a few things:

• Create a quick-reply template that automatically send it to guests 5–6 hours before the check-out time as a gentle reminder.

• Place a small flyer or notice inside your homestay clearly showing the standard check-out time

  .

• If they still do not follow the timing, contact the guests politely first and ask if they are aware of the check-out time.

  Sometimes guests may have missed the message or may not have read the house rules carefully.

• During check-in, verbally inform guests that the standard check-out time is 11:00 AM and mention that any late check-out request will be subject to availability.

I hope these steps help reduce misunderstandings and make check-in and check-out management smoother.