Advice please

[Nat10259]

Hi folks,

Late last week there were major storms (& damage) in my area, resulting in widespread internet outages. Mine was checked a few days ago & seemed to be fine. Yesterday a family checked in for a 5-day stay & today the internet isn't working. Basic troubleshooting was unsuccessful so I phoned my ISP & added the guest to the call to see if the issue could be resolved- it couldn't. The guest has asked if this has occured before, (it hasn't), so I explained about the recent storms & internet outage. Given that this had been out of my control, my question is: should I compensate them for this inconvenience, & if so, what would you recommend?

Thanks so much. Your input is greatly appreciated.

Regards,

Nat

[Nat10259]

Thanks for everyone's comments. The guests left happy, & gave me a 5 star review, with no mention of the internet issue. (They also didn't make use of the free lunch I'd arranged- no charge made from the Cafe to my credit card...)