Air BnB should compensate for loss of earnings due to damage to house

[Ruth425]

I have just initiated my second claim to Air BnB for damages to my guest house. The last time, a fraternity group held a party without my knowledge and caused extensive damage to carpets etc. I had to shut down to clean. Air BnB would not compensate me for lost earnings as they said I didn't have to actually cancel any bookings.

This time, a guest has left the house in a disgraceful state and also broken the brand new patio sliding door - somehow it has been pushed off its rails and will neither open nor shut properly. When shut, there is a 2 inch gap at the bottom that lets in cold air (yes, it is February!) so until I can get it fixed I have to block the guest house as it would be a fire hazard to have a door that won't open. Not to mention the cold air coming in, which is going to cause a high electric bill.

The point is - there are no bookings that actually have to be cancelled, but I get many last-minute bookings, and now my house has to be shut down for this coming week - so I have lost those potential earnings as well as having to pay to have the repairs done. Although I am sure hoping Air BnB will pay for the door repair, based on my experience last time, I doubt they will compensate for loss of potential earnings - even though it is clearly due to the damage that I have to shut down bookings. Any ideas on how to get them to understand that this is a legitimate claim, and not frivolous?

[Colleen253]

@Ruth425  It's rotten, I get it, I've been there. But it's largely understandable that Airbnb won't compensate for 'potential' lost earnings, because there is no way to calculate what you 'might' be missing out on. It's different when you have an actual booking that has to be cancelled due to repairs needing to be made due to a rotten guest. 

Perhaps you could examine more closely your guest vetting/security backup processes, in order to prevent these types of incidents/guests from happening? I mean, accidents do happen, but frat parties and trashed house are largely preventable.As they say, an ounce of prevention...

[Ruth425]

Colleen, preventable how? Guest books for house, guest is given code for house, guest says they have only 6 friends staying, party happens and I only find out the next day. Guest books, trashes house, gets back review, uses a friend to book the second time.

If I turn off instant book, my booking rate takes an instant down-turn.

I'm not trying to be argumentative, but I want to know what preventions you might put in place.