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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A guest cancelled his reservation in early March 2023 several hours after check-in due to weather and the 395 being shut down to get into Mammoth Lakes, CA (happens frequently due to snow in winter). AirBnB overrode our host strict cancellation policy and... Latest reply by Karen3433

Hello there, Is it possible to always organize guests 0r rather refer guest to a Airbnb host Latest reply by Bhumika

I currently have two guests at my place. I know they have had uninvited guests as I can see it on my ring video. I don’t want to do anything while they are still at my place but I would like to try and collect fees for those people who were not allowed in... Latest reply by Fred13

Sorry, but this may be a long story, I am a brand new host, listing the spare room in my apartment, I initially only planned on agreeing to short stays, but received a request for a 28 night stay which I agreed to, he had problems with the payment, but af... Latest reply by Fred13

My reservation was randomly canceled a couple of weeks before my trip by airbnb. After contacting support, I was told they do not know why it was canceled... Red flag # 1. I was then told to try to rebook or book another place and I was credited money tow... Latest reply by Inna22

our guest arrived on time except it wasn't him & his family with 1 dog (only 1 dog permitted on our site) but 2 ladies & 2 children & 2 dogs. I sent him a message asking if this was to be the guests & only 1 dog was allowed, he answered "sorry for the bad... Latest reply by Ana2038

We are new Hosts. A Guest with 4 other people requested to stay at our place however she has no profile. She's been a member though since 2015. She said no one in her party has ever used Airbnb. We declined her however she's back again and wants to know... Latest reply by Denny75

We have an extended stay guest who refuses to pay. Airbnb will cancel the reservation. What have you done in this situation to get the guest to move out? Latest reply by Helen3

Staying in a new condo which is very nice however the bedroom, and bathroom smell strongly of dog pee. It is within 2 feet of where my head meets the pillow so it is impossible to escape.I contacted the host and he said it myst have been the previous gues... Latest reply by Mike-And-Jane0

I had a guest show up at the house with 4 people after confirming this was for one. She also told me she smoked. I have a strict no smoking allowed. I told her no way that I am sorry but I had to cancel her reservation. I then called AirBnb by phone. They... Latest reply by Bhumika