Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Get rid of Split Stay - it's absolutely useless and just wastes time for your customers. Latest reply by Mike-And-Jane0

I did accept her request to shorten her trip from 43 nights (3-21-23 to 5-4-23) to 35 nights (3/21/2023- 4/25/2023) but now it seems she wants more she wants to "come to an agreement we can both feel good about and does not want to pay rent at 2 places f... Latest reply by Clara116

정말 거지같은 고객서비스팀의 행동들 어이가 없어서...기가막히고 코가막히고 열이 받네요.분명 아이와 함께 여자 둘이 여행 한다고 했는데, 늦게 예약을 했다고, 당일에 예약했다고 ...돌아오는 답은 파티를 할수있는 가망성이 있어서 결재를 거부한다는 그런 말이나 하고 그것이 두번 반복되고 마지막 세번째는 다른 사람이 전문적으로 도와줄거라는 말만 남긴채 .... 연락이 전혀 오지 않고..그렇게 시작된 결재관련 이야기는 삼일이 지나도 같은 말과 다른사람을 연결... Latest reply by Sybe

I’ve heard mixed answers and just trying to get a confirmed credible one. Can’t the airbnb host change or set the payment due date to preference?? Latest reply by Mike-And-Jane0

A former guest from April 2022 wants to rebook one of my studios in Sofia for May 2023, but I can't send him a special offer because he hasn't indicated the new dates in the calendar, he just sends me a message in the mail! What can I do? Latest reply by Mike-And-Jane0

Our recent guest stayed with us for two weeks before his new permanent home was available. The first few days were fine. Hubby even shared a glass of wine with him.Then he asked to hitch a ride with me to the grocery store (he doesn't drive) so he could g... Latest reply by Fred13

I am Hosting a guest in 11 months for 3 weeks. The Guest informed me that her husband is severely allergic to cats. We are hosting a Guest with a cat 2 months prior to their arrival and have informed the Guest of that. They proceeded with the booking anyw... Latest reply by Renee291

Hello, I’ve been hosting for over 6 years now , a super host for whatever that’s worth. We have a new house listing where I confirmed a month long booking, the guest tried to get me to book off the site , I said no and we proceeded after I honored a reque... Latest reply by Jennifer1696

Hello guys, Hope this message finds everyone well I am very new to hosting, and this is my 4th guest. She books for a week from yesterday (19th November) and said she would be coming at about 3 PM. When I emailed her around 3 to check if she is sti... Latest reply by Mike-And-Jane0

Hey team! I created a listing on Vrbo and have a few bookings so far. I just thought it would be a good idea to have another option, as Airbnb has abrupt policy changes, but stay booked way out on Airbnb. So today I got a Airbnb notification for pending ... Latest reply by John5097