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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

So booked in for 8 , spot on my camera extra , I ring the guest , how many have u staying .8 the reply - twise . They haven’t spotted the camera. I then point out the guests clothes . She owns up to 14 , agree pay a extra fee . Said don’t lie to me , Goin... Latest reply by Sarah977

Hello, I am new to hosting and have started to fill up for the rest of the year. I have had my Paypal account that I have been using for about 15 years and it has been working successfully for the past 6 month. I have just had a big corporate booking an...

Hi, so I have a remote unit on the other side of the country but have a ring doorbell at the front door of my 2 bedroom condo. My max by law is 6 people with no additional charge or capacity over six. I do not have an explicit rule about having more than ... Latest reply by Anonymous

How do you handle it when guests arrive in absolute defiance of your rules? My rules clearly state no infants/children. I had a guest show up today with an 8 month old. Because the child is still fairly immobile, I didn’t make an issue of it / but I ... Latest reply by Mike-And-Jane0

We have noticed recently that a lot of our guests are messaging us during the instant booking process to say that they expect to arrive at times which are much earlier than our published check-in time of 3pm. This suggests that they are not seeing the ... Latest reply by Kath9

I could use some advice, please! My husband painstakingly took out our 4 x bedroom window ac units last week because it’s now the fall here in Vermont and we were having temps in the 30s at night. We made sure each bedroom still had standing fans in the r... Latest reply by Emily1419

Is it a good idea to add air fresheners? Latest reply by Suzanne302

We're relatively new to Airbnb and still finding our feet. We're looking to amend the house rules and check in times we originally gave - our question is: For those guests who have already booked when these original rules and times were in place, do they... Latest reply by Anonymous

Hi all I'm interested in your thoughts about something I run into quite a bit. My space sleeps 4 adults. I have two double beds, and a single day bed with a pull-out trundle. So I can accommodate two couples, if they prefer to share, or three or four sin... Latest reply by Christine615

I set up my townhouse to be linen ready. The kitchen and bathroom towels seem to disappear and I have had to purchase more. How do hosts and your guests feel about having to provide their own linens? Latest reply by Sarah977