Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

All of my 13 reviews were positive from hosts, until my 14th review which is negative, but really untrue. This is the Host's review: Xxx was a quiet, clean guest. However, she used bleach on both sets of colored sheets, possibly to remove hair dye, which ... Latest reply by Anya931

We have an under 18 guest who instant booked a reservation. Given the Airbnb policy and liability, we’re uncomfortable hosting minors.What is the best way to cancel the reservation without penalty? FWIW I message Airbnb support 35 hours ago and haven’t h... Latest reply by Sudsrung0

Hello, I booked studio flat for 5 months and today is my second week at flat. I have paid first payment. My landlord/host ask to full payment. Could I do that at Airbnb? How can I do that? I paid Airbnb with Debit card (Visa). If I choose to cancel the tr... Latest reply by Joelle43

During my recent move from Colorado to Illinios my family and I stayed in 3 sequential AirBnB locations. The first two were fine and had zero issues. In the stay at the last location we pulled up after a long day of driving and we arrived and moved our th... Latest reply by Frances3408

My guest has a three month contract and will be leaving for one week to go home, then returning and renting from me for another two months. She asked if she could leave some of her personal belongs while she's gone, so she doesn't have to carry them back... Latest reply by Huma0

We were at our property next door and saw our guest's suv, with a dog grooming trailer (whole mobile buisness) hooked to her vehicle. Then we realized she has run an extension cord from the trailer to the house. I understand a guest may charge an EV and... Latest reply by Frances3408

Looking to start hosting on AirBnb but what worries me are the few drunk, unruly guests who not only might trash the house but also cause disturbance for the neighbours in what is otherwise a rather peaceful and calm residential area. Is an occasional suc... Latest reply by Huma0

I have a very successful airbnb in Phoenix. I am looking to bring someone on board to help host/co-host with our group. I'm open to property managers if you are willing to continue my style of hosting which is room by room in a four bedroom house. I need ... Latest reply by Kai911

I am new to hosting, and I just got my first longer term guest (2 months). The furnace pilot light went out and I went over to fix it as soon as they messaged me. If it does keep going out, as it went out for my last guest too, is there anything the guest... Latest reply by Brandon731

Hello, my name is Lisa, I will be working in Sonoma from mid February through the first or second week of April. I would like to rent a room, or tiny house during that time. I will drive between Napa and Sonoma for work. I am looking for a property that m... Latest reply by Lisa7513