Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi! I was hoping to get some week long bookings in July and August this summer. It is April 9th and I have 1 long weekend booking and just received a request for 2 nights, Tuesday - Thursday, in the middle of July. I'm not sure if it is unwise to turn ... Latest reply by Jenny1788

I am so frustrated and disheartened by the treatment I have received by Airbnb. Let me start of by explaining that my property is in a different state so repairing damages has taken longer as flights are required. My property suffered extensive damage fro...

Hello, my wife and I have started our first short term rental. It is a house located in Goffstown NH, USA. Not sure if we can put the address here or not. We are learning. Have had a few bumps with double bookings. We think we are getting over that ... Latest reply by Rebecca

I've been a host for over a year and have a perfect guest review history (5 star average). I'm writing this post to warn of a loophole that guest are taking advantage of. Airbnb policy states that if a guest takes a picture of any condition of your home d... Latest reply by Wendy1780

Good day Everyone, I'm planning a hiking/outdoor vacation later this year. I have family members who are allergic to cleaning products with fragrances, bleach, and Febreze. I've been searching the Airbnb listings and have not been able to find any rentals... Latest reply by Ursa15

Hey everyone! Hope all is well! Question: What keepsake items (i.e. coffee cups with slogans, slippers) should we provide for the guests? Should the keepsake gifts be for the total guests’ staying or just the booking client? Latest reply by Cj130

Hi, I state specifically in my listing that it is for two, yet unapproved guests continue to show up. The latest one is for a bride and her matron of honor. 4 people showed up tonight. How do I state this more emphatically in my listing?I'm not going to s... Latest reply by Cheri336

Please don’t purchase any gift card from Airbnb. I purchased one at Lowe’s for $463 the exact amount that was needed for our stay. I activated it the moment I got in my car but I’m getting the error message that says the card has already been redeemed. Lo... Latest reply by Mike-And-Jane0

I was in Philadelphia for a wake of a friend. I booked an airbnb for myself, the widow, and her sister and husband in law. We were unable to check in before the wake began due to airbnb policy, which is fine. However, at the end of the night, we went t... Latest reply by Linda4476

I bought a virtual gift card and the PIN number does not work when I try to redeem it, I paid $200 for it, support tells me system is down and to try again later but I’ve seen many posts now talking about the same issue and now I’m feeling this will be an... Latest reply by Melanie1372