Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello community- Help is needed with this one! I've had multiple calls back and forth with Airbnb customer service already. Background-I'm in Portland, OR.Current two week long guest has been asking for additional services at the get go which I've grante... Latest reply by Kim937

Should Airbnb put a cap on cleaning fees ? Latest reply by Jacques828

So I had a booking to London from 24th of April to 2nd of May (8 days), costing me in total around 3,122 USD. The host approached me on WhatsApp telling me that he needs to call me about the reservation so we had a conversation for more than 15 mins on th... Latest reply by Mohammed314

Hi Everyone, I'm wondering what other fellow hosts experiences have been with the support team. I just had a situation where a guest failed to read the first line of my description which states the space is shared (I live in the home). The guest immediate... Latest reply by Preston44

I have a guest who left their bedroom door open and my dog when into their room and got into marijuana. My dog was acting weird so I rushed him to the emergency vet and they told me he was high. I don't have any specific house rules on marijuana so I am n... Latest reply by Ana2038

Hi everyone! Looking for feedback on how you’d handle this situation ... A guest sent me an email today that she couldn’t stay at my condo because there was a heavy cigarette smoke smell, and that her family member has a medical condition and is extra sen... Latest reply by Vanessa1822

Hello All,For our 20th review we no longer have a 5.0 rating which, I understand, is to be expected over time. I take a lot of pride in being completely transparent and going above and beyond for our guests which has served us well so far but know that e... Latest reply by Mike-And-Jane0

Hello,I would appreciate some support on a cancellation request. To make it easier to understand I will explain below with bullets:Guest altered this request 5 times with dramatic stories each time. The request has been altered all of these times over 8 m... Latest reply by Fred13

trying to confirm the phone number entered on Airbnb for reservations. Not receiving SMS code to enter for editing Latest reply by Janeece2

I messaged Airbnb to ask for help with my listing. Instead of messaging me back, they decided to call. I was so annoyed. They said that it was a new policy - something that they do for Superhosts. If I wanted to talk to someone, I would have called. Why t... Latest reply by Bhumika