Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a property in the middle of the country in italy, well known for its relaxing and peaceful sourrinding.Since a month a new neighbour come, with four dogs, they have a garder and the dog stays in their garden (but also sometimes they are free!!! wic... Latest reply by John6955

Hello All, I have booked an apartment with "Self Check-in with lockbox" option on Airbnb for 5 days from now. Listing stated that the check-in time is after 3pm. When I booked it I received an automatic message from the host saying that I have to come be... Latest reply by Paula

I have a claim into airbnb for damages. After reading the posts in the community center I am now giving up on getting any help. I had a guest have a fire in my oven and sprayed fire retardant in the gas stove and it was unusable and corroded. I had to ... Latest reply by Lorna170

I have a 102 year old apartment above a zipper store I used to run and while the majority of guests love the space I do get guests that make a special point to look it over with a fine toothed comb and critique it. I am fatigued of taking it on the chin a... Latest reply by Jenny

We have been hosting a couple.when they arrived everything was in perfect condition.They are Not friendly, very demanding and in a week they wroke three items already!!! 1.handle of the water heater machine. 2. Suddenly a big hole in the Anti mosquito ne... Latest reply by Damian-And-Miriam0

I'm an Airbnb host, I'm sure in the past on someones profile you could see the reviews they had left for hosts (not just the reviews hosts had left for them (which 99% of the time are going to be good). Latest reply by Mark893

HelloIve been renting out my flat for 6 months now full time on airbnb. Due to unforseen financial circumstances I may have to use the lat to live in myself (My rent is going up moe than I cant afford). I have 6 bookings between now and end of year which ... Latest reply by Mike-And-Jane0

Short vs Long-Term Vacation Rentals: Is switching in the low season a good idea?Deciding between a short- or long-term rental strategy for your property needs careful consideration. Your financial goals play a crucial factor. Offering long-term rentals du... Latest reply by Mike-And-Jane0

I always find the booking dates on AIRBNB very confusing in regard to is it nights or day of arrival and day of departure. Im pretty sure its the latter but I cant fathom why its not made clear when you pick the dates ( like every other accommodation b... Latest reply by Bruce639

Recently I've had two separate guests shorten their stays for good reason. The first booked for 3 months but had to leave after 1.5 months time due to her employment. She was able to leave me a 5 star review and as well, I gave her a 5 star review. My sec... Latest reply by Nur785