Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I had 4 guests for one night. They texted me at 10:20pm saying that the oven and stove doesn’t work. I refunded them $50. On cleaning the bnb I found they had cooked dinner and breakfast - next day. The fuse was off at meter box. I tested all electric... Latest reply by Sarah977

I used to have holland blinds on my kitchen window and they kept falling down and getting stuck, so I got rid of them. I have now put up white translucent curtains. But they don't open and close properly because they get stuck on the wooden, horizontal cu... Latest reply by David3418

I'm frustrated tonight after dealing with a roach issue. My Airbnb is an older home that was the home my husband and I lived in for 10 years before building our forever home right next door. We've had great success with turning our old house into an Airbn... Latest reply by Mark116

Hello all, I just had my worst guest. Checkout is 11 am, but with COVID I am not that busy so when he hadn't returned the keys to the Keycafe by that time I wasn't worried. I messaged him on the Airbnb app and texted him in the afternoon looking for a con... Latest reply by Martina714

Hi! I just started hosting in Pakistan. There is only one payout method option called Payoneer but everytime i try to add a Payoneer payout method it says “unsupported payout method, please visit airbnb website”. I’ve checked this website and i even googl...

Hello, I have a guest keep calling me directly - she says she needs to cancel a booking but can't her end, she is asking me to do it. Ive explained that I'd rather not do this as it will impact me negatively but she's adamant she can do it her end. She ... Latest reply by Nanxing0

I have 2 Airbnbs and they are super clean. I want to put a notice on my listings tells guests that the units are clean and all linens are sanitized. Does anyone have a suggestion on ways to word this? Thank you. Jani Latest reply by Lawrene0

Can anyone help me how to change my listing from £ to € Latest reply by Mike-And-Jane0

In mid-May, I accepted a long-term guest. About a week later, she notified me she would be bringing a service animal, and directed me to read Airbnb's non-discrimination policy. My son has a severe allergy to pet dander; we live right above the unit and... Latest reply by Sally221

Hello,I am considering switching to self check-in and check-out. I'm not worried about late self check-out or early self check-in, because my cleaning lady is usually there just before and just after. The check-in doesn't worry me so much, but I don't kno... Latest reply by Sam397