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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My guest's girlfriend possibly left something at my place. He would like to go back and check (even though another guest stayed). But I am not in town for another 5 days. What should I do? Is he covered under the Airbnb insurance and stuff if he isn't boo... Latest reply by Christopher950

I recently hosted a group who left our cottage in a pretty bad state. They had also removed the top of the carbon monoxide detector, burnt oil in 2 frypans, left utensils on the hot frypans to melt and the place smelled of burnt oil. I'd like to report t... Latest reply by Helen3

Hi:I have a property at the beach. The check- in is at 2pm and check-out at 12pm. I use to move the Airbnb using self-check in/out I had a reservation of 2 persons for 18 days in totals . One day the people contacted me because the coffee maker broke. Whe... Latest reply by Carlos2911

This seems to be a huge problem in Mexico, as when it is cold I like to rent apartments which have heating. I did a search for listings and filtered heating as one of the requirements, and then due to my last experience in Mexico emailed the owners of the...

Without prejudice Unfair suspension 25 days at our time when we make 85% of our income. We had a bad run of 4 bad guests over Christmas, booking for six and 15 turn up, doing damages, being very noisy with Complaints from our neighbours $100 s of doll... Latest reply by Danielle476

Hello, the guest who left our home today has left the apartment in horrible condition. A fruit glass bowl is missing. Is there anything that we can do?Thanks in advance!Best regards,Sophie and Vasil Latest reply by Roberta2

Just had another bad experience with Air BNB where a host has kept our money and booking was cancelled 4 days prior to the booking. Air BNB could do more to actually be fair in this situation but frankly they don't care. So disappointing!!!!!!!!! Latest reply by Geoff338

I had my first really bad guest experience with bad reviews, and harsh messages sent to me. They broke house rules and left a mess . I was even more discouraged after reading about all the bad experiences mentioned here. Needless to say, it had me recon... Latest reply by Gary432

Recent guests on arriving at our expressed surprise at finding our Bedroom had an en suite Bathroom as it was not stated on our listing Has anybody noticed a change on the Airbnb app ? Within the Bedroom edit there is a tick Box facility to confirm that ...

Hi Host family, I am a new host to Airbnb. I had an unfortunate incident where a guest damaged my apartment. Check out was 29 December 2019. I found out about about these damages when another guest had checked in a few days later. I then reported to Airbn... Latest reply by Anonymous