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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I could use some advice with a situation... we have a two-family home with units on the first and second floors of a 1890s house. Though we gutted the house and added sound attenuation between floors, you can still hear movement and muffled voices upstair... Latest reply by Alexandra316

I am a I Super Host and have been for a very long time. I have guests at the present time that it seems think they are at a hotel. I left 4 wash clothes and 11 towels for 4 people staying 3 nights. The said they needed more wash clothes. I brought t... Latest reply by Cheryl389

Guest Instant Booked for three days in July, thus accepting my strict cancellation policy. This week they altered their reservation to three days in August, and an hour later cancelled, saying they had to go out of the country. I got an email saying they... Latest reply by Allison2

Somebody asked me that question the other day and this is how I answered it.I would not worry about it too much, either as a host or a guest, reviews are not what they used to be!The Airbnb review system has become so bogged down in needless programming t... Latest reply by George557

TV has never been listed as an amenity in our apartment. Guest now wants a discount because she "was planning to hang out with son and watch movies." She can do that on her own laptop because we do have wifi, but no TV is available. So far, she hasn't... Latest reply by Hollie6

Hi, A guest who stayed for 5 nights and had a good time has emailed me that she had a dry sore throat every morning (which she did not tell me about while here) that would go away after hot tea. I responded that I was sorry to hear but while she was h... Latest reply by Linda1549

A guest is eloping and will be spending the weekend at my cabin. They want to hire a photographer to come in to take pics on my property. My cabin is nice but it's not that nice! Wondering if this is some type of scam or if I'm just being paranoid? ... Latest reply by Carol701

We recently received the worst review we've had so far, and I would love to get any feedback ya'll have to offer. The guest's complaints were: 1. House smelled like a wet dog. 2. Guest had "no privacy" because our listing was "just a room in a townhome.... Latest reply by Kat84

Hello to all of you, Harry certainly has by far a fantastic list and I am in support of everything he has to say in his post... a touch of "newbie" insight I might add: 1. ) Invest the time in creating a check in/check out list for guests - Some c... Latest reply by Christina772

I have some guests staying at my primary listing this weekend: they have never been to Canada before, and in fact, have never left their home country before. They asked many questions ahead of their trip, and one of the things they asked me was "What's t... Latest reply by Rowena29