***Airbnb Allowing Grocery Deliveries Inside Airbnb App Via Instacart Now???

[Joan2709]

Just a heads up...anyone notified of this?

Came across this today. Airbnb is allowing guests to order groceries up to 3weeks prior to arrival and allowing pre-stocking of the Kitchen? Really? There is a 10% off coupon now appearing when you click the + sign next to the message platter? Supposedly this is only available in limited locations, but the coupon appeared in a location not mentioned in the article for a Host I work with?

I can see all kinds of issues with this. Although our door codes are not active until check-in time, I can see a guest thinking they can order groceries and give Instacart delivery person the door code and think the delivery person can just walk in and pre-stock the kitchen for them (don't think that's how it works - but why take the chance)? 

I also worry that the guest will give the door code to a delivery person to enter the home AFTER they check-in so they can put items in the frig or freezer? I hope that's not possible, but not willing to risk it. I do suggest Hosts opt out of Services and NOT use the grocery delivery option for the time being. 

We are adding wording to our Additional House Rules an check-in message to advise door codes may not be given to any third party to access the property (including delivery services). Only registered guests may have use of the door code. Deliveries should be scheduled only when a registered guest(s) are present. I can only see this pre-stocking option for limited properties and with someone local to supervise it for the Host/Owner.

Instacart Partnering With Airbnb - Grocery Deliveries

https://www.airbnb.com/help/article/4073

Instacart

https://www.instacart.com/help/section/360007902831/360039163432/933923%40?utm_source=chatgpt.com

[Joan2709]

@Joelle43 @Miki150 

This is from the Instacart site:

https://www.instacart.com/help/section/2893565984/3526597800

Here is an image of Grocery Deliveries that ChatGPT created...no idea if this is actually what the guest sees, but looks like it's under the Arrival Guide?

Doesn't appear that opting out of Services will prevent a guest from ordering groceries in the App?

[Helen3]

This is ridiculous why would guests need to order food delivered three weeks before their stay and where is this meant to be stored in the three weeks before a guest stays . @Joan2709 

I can imagine this causes all sorts of difficulties for hosts and guests .

if I need food delivered as a guest I arrange for this to be delivered once I have arrived at a property. 

[Joan2709]

@Helen3 

Exactly....

The wording mentions Kitchen stocking ordering 3 days prior to arrival (they can order groceries 3weeks ahead). However, not sure how even 3 days ahead will work...what if there are other guests in the property 3 days prior to the guest who ordered arriving?

I'm hoping they can order ahead, but not have delivered until their check-in time??

This is a bad idea....