Airbnb Guest Black List

[Stephen-And-Sandy0]

Dear hosts

Is anyone knows there is an airbnb 'name and shame' guests list? 

We just had an awful experience with the last guests - **,  who broke our electric gate, said nothing about it until we found out the next day.  When we enquired about it,  they denied all wrong doing and refused to pay for any of the damage. Thank goodness Airbnb sorted them out.  I just wanted to warn our hardworking hosts out there,  if situation rises ** can be very nasty to deal with. 

**

Watch out if she stay with you next time!!

Best regards,

Sandy

** [Sensitive information removed in line with the Community Center Guidelines]

[Hello6]

Hi@Stephen-And-Sandy0 ;

You can always contact Airbnb for help " Hosts should contact Airbnb customer service if they have any questions about their obligations to comply with this Airbnb Nondiscrimination Policy" - https://www.airbnb.com/help/article/2867/nondiscrimination-policy

When a guest books hosts should always be checking their previous reviews.  We hope that you have taken the time to write a review and rating that reflects their stay with you.  This will serve as a warning for other hosts. 

If you had made a positive review of this guest and then noticed after the fact the damages etc you can again contact Airbnb direct and request the opportunity to change your review or at least to have this guests profile flagged. 

The Airbnb Resolution Center is also there for hosts who have experienced negative guests who may have cost hosts dearly in time, energy and money due to their poor actions.  Through the Resolution Center you can propose monetary compensation to cover your losses as a result of this guests actions. 

The blacklist you are looking for is the reviews. If this guest is not new to Airbnb then they will have had hosts give them a review for any stays they may have had.   Absolutely leave an honest review, seek compensation through the resolution center and ask the guests profile be flagged are some of the many tools to ensure the "blacklist" as you call it is maintained.

The best security in regards to hosting on Airbnb comes from Soley hosting through Airbnb.  If you accept only guests via the Airbnb platform then you have only to seek assistance from Airbnb to help resolve any matter.  We have Airbnb to most helpful for assistance when dealing with problem guests and for assistance to cancel their bookings and have their behaviour flagged for the whole community to be able to witness. 

Good Luck on this particular case and do send us an update on what / if any steps you take to make yourselves as hosts whole from this incident 🙂

[Anonymous]

@Stephen-And-Sandy0  I agree with the advice above - the appropriate place to inform other hosts about your experience with a guest is in your review. What on earth gave you the idea that it was appropriate or useful to name and shame your guest on a message board? It's going to be censored by the moderators anyway, since posting guests' full names is not allowed here. But even if that weren't the case, do you really think hosts want to trawl through millions of posts on here and across the internet every time they get a booking, just to see whether someone else had tried to "blacklist" their guest in the past? 

This is a pileup of bad ideas.

[Widney0]

And how to you share info about a guest that has never used airb&b before and in correspondence is giving contradictory information than given in the request 2 adults and 2 children.  The correspondence said 3 children. In lieu of that information, and no response from my reply, answering her questions, I am uncomfortable hosting them.  I have not given pre-approval and I am hesitant to decline.  They may not be as forthcoming when attempting a booking with a different host. 

[Sudsrung0]

@Stephen-And-Sandy0 

I noticed there is a FB group covering that subject,