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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Regarding Booking I am extremely dissatisfied with the level of Airbnb customer service I received and with the way this entire situation was managed. While I understand there are always two sides to every story, it is discouraging to feel that, as a hos...

We have a strict cancellation policy. Recently we had a guest wanting to amend their booking. ( number of people ) Which we happily did. However by agreeing to an amended booking it allowed the guests to cancel their booking within 24hours with full re... Latest reply by Emiel1

I have barely gotten any bookings this year and have only had one one-nighter in November with ZERO reservations for the rest of the month and ZERO reservations for December. i am a super host, have had nothing but 5-star reviews, plus one fake review t... Latest reply by Silvia-Brasil0

Hey guys,Today I received a review that has left me really frustrated. You all understand how much effort goes into every reservation.The only extra thing we did since our property is very rural and spread out was to take the baby’s milk down to the guest... Latest reply by Mafe27

Hi, My family and I just started a little over 2 weeks ago and we luckily had a surge of bookings as soon as we went live which was very exciting. We've since had 2 sets of guests checked in and checked out but despite of me gently nudging for reviews an...

Hello, I want to share an update with the community about an issue we experienced with a recent guest, * (Anime profile picture). He currently lives in the same town as us and is staying in different places while his new home is being renovated. Our l... Latest reply by Hoang148

Hello everyone, I have guest arriving tomorrow and while my caretaker was shoveling snow, he accidentally broke the drain pipe to my hot tub. I let the guest know and they said that was the main reason for booking our home this weekend, asked for a discou... Latest reply by Patricia2526

Hi - I will have a one/two bed property available for holiday lets soon. Can I please ask if there are any co-hosts in Co. Kilkenny? Thanks. Latest reply by Zarah25

Summary: Guest Misconduct:The guest smoked inside the room, brought unauthorized visitors, and entered private areas without permission.They later attempted to extort $150 to remove their review. False Review:The guest left a 1-star review with false clai... Latest reply by Helen3

I have a guest staying atm, they booked 2 nights and want to cancel 1 night due to a cat smell.There are no cats there, the last guest checked out and cleaned top to bottom and not reported anything. I feel the guest is trying it on.How does refunding wor... Latest reply by Christine4803