Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Thank you for giving is this tittle! My family and I work hard to welcome our Guests everytime.

Hey. My house is in the city of Gjirokastra, which is located in Albania I invite you to visit and you will be satisfied,Which is famous for the castle that has many other ancient places

Hi, I have a couple and their 18 month old child checking out tomorrow. They were visiting family locally and had a family member bring round a cot for the child before they checked in. So I've just got a message from the wife saying that they're goin... Latest reply by Catherine468

Hi everyone !I am very happy because from the first year I became super host . It was a great year and I will try to do the best I can for the future Latest reply by Alisha171

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by John---Kathleen0

I have been trying, since 23 December 2024 to rectify a payment due to me of $6,500AUD. I have contacted Airbnb on numerous occasions but for some unknown reason, and despite telling me someone is looking into it, Airbnb is refusing to assist me. My bank ...

Our host did not care about the safety and well being of their guests. We had a trip planned to New Orleans on Jan 1st but had to cancel due to terrorist attack at 3AM that day. The city of New Orleans website stated that the area was an active scene and ... Latest reply by Helen3

We take so much time to rate the guests. Why can we not see a potential guest's rating breakdown? Latest reply by Joan2709

Hi, thanks for all the wonderful ideas. We are new to this and are wondering if we are able to offer requested amenities for an extra cost. Such as balloons and birthday cake or flowers and wine for special occasions. Latest reply by Collin18

Lately we have been having guests who are not mindful of the checkout time. What do people suggest? I am going to start using the instant message the day before checkout to remind them of the time. Is there anything else hosts have done to encourage gues... Latest reply by Alex