Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

This is from AI, and looks like I am not the only one with a problem'Common complaints from hosts include:Notes are buried: It is tedious to have to click on each blocked date to view a note. Hosts want to see important context (like VRBO or direct bookin... Latest reply by Rebecca

Hi community, is anyone else experiencing bookings being quieter than last year? I’ve noticed this despite a good profile I think and being competitive on the pricing. Any thoughts on how to give things a nudge would be appreciated. Thanks Latest reply by Judith656

I recently started hosting my Guesthouse. I have been on Airbnb platform for 9 years with all positive feedback and just started hosting. I have hosted one other guest with a 5 star review. The last guest brought a 12 week old Rottweiler puppy to the gues...

Please pay attention who complained to our Villa that he has completely lied, guests have taken care of their services, we have also come to the guest villa and broke 3 pcs glass, and we have booked the dj sound box dammage, we have not charged any charge... Latest reply by Emilie

I need your help regarding an unfortunate situation with a recent reservation. This booking was for a new listing, and unfortunately, I forgot to add the entry code to the check-in instructions. The guest and Airbnb both tried to reach me, but I was out o... Latest reply by Emilie

I am having a very difficult time reaching an American support channel from Europe. The third party support centers in south Asia are absolutely useless bots that have been given strict orders to not actually support anyone. I get pre-formed answers to ... Latest reply by Jakob196

Hi. Firstly, I've had quite a number of potential guests requesting pre-approval to book, despite selecting automatic booking in my settings. Why can't guests book automatically? Is there something I'm missing? Secondly, once I give approval, none of them... Latest reply by Emilie

I’ve been working on filling our guidebook with all our favorite places. When I try to share the link the guidebook page comes up but when you click on the photos I added, they don’t show. You can’t see any of the paragraphs written. It just comes up wit... Latest reply by Emilie

Hello I am going to host my first guest in a few days. Any tips and suggestions are appreciated. When should I give my address to the guest? Should I give the address when they message me before booking is confirmed. Thank you. Latest reply by Elegant-Homes-Retreat0

I had a guest check-in yesterday afternoon for a 5 night stay. She requested an early check-in which I allowed. First of all she complained that she couldn’t get into the property as the key entry pad wasn’t working (it was) and then when I followed up wi... Latest reply by Joan2709