Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Please let u knw how to communicate, how to convince for the booking Latest reply by Kyle952

Can Airbnb remove a review if a guest left me a 1-star rating? Here's what happened: I had a last-minute cancellation and lowered my price significantly to fill the dates. Unfortunately, I ended up with an entitled guest who made demands and complaints th... Latest reply by Kristina764

Hi! I have been trying to start an air bnb account however the person that had my phone number before me never updated their account which is prohibiting me from opening my own. What do I do and who do I contact? I've trying calling the customer service l... Latest reply by Joan2709

Hi, I am new to this group and have been talking with customer support and a Senior Case Manager over the last few days. We used to rely very much on notifications that remind us to communicate with guests about their arrival. Since the end of May 2025,...

Dear Tech Team of Airbnb. If you'd like humans to use your website than make them possible to log in (on PC, laptop). People were already very unsatisfied with the puzzle game years ago but this newest version s@cks way more! I have a good eye sight and h... Latest reply by Rebecca

There are travel advisories for this weekend across the country due to scheduled protests. Due to this we have chosen to rescedule our trip to another weekend. Dwayne intitially agreed via in app messages but later changed his mind and refused to resche... Latest reply by Rebecca

Currently looking to selling my property as tenants moved out. What insurance or license do I need to do Airbnb whilst property is empty in the uk? Latest reply by Ms-Santosh0

Hi everyone. I'm after some help and advise as the support centre are not answering my issue. We've recently experienced an issue where a 3rd party software management company that we used to manage this air bnb (it's our only property on Air bnb) and o... Latest reply by Joan2709

Hello! We have been using airbnb for a while for years, and this is the first time we have complained about a place. Its unsanitary, disgusting, the host is super unresponsive, and even more unresponsive is the airbnb support. I think its pretty shocking ... Latest reply by Nicole4167

Hello Airbnb Hosts! My name is Becca and I have had an active property with Airbnb since 2018. I have a question regarding the lockbox code. 1) How often do you change the code 2) Do you ever fear if a guest is unhappy with their stay (let's face it,... Latest reply by Sunshine63