Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We stayed at 840 Resort Way “Gatlinburg Mansion” May 27-30. I found a wedding ring laying on the bedside table in the handicap master bedroom. I would love to return it to its owner. It appears to be a mens 14 karat band. It is personally engraved on the ... Latest reply by Mitchell248

I received a one night booking late last night, arriving today (I ask for at least one day's notice and a minimum of 3 nights) on a date immediately before my next arrival (I ask for one day preparation time between bookings). The guest's name is Jake.Wh... Latest reply by Stacy433

HiIs anyone using the website rather than the App?If so, have you been experiencing issues with messages?A few months back our message page would not load, after many hours dealing with support, and getting no answers, we bought a new phone that was suppo... Latest reply by Eagle-View0

This year we have had 2 groups of all 8 male guests. On both occasions they were coming for a 4 day golfing experience at a nearby beautiful golf course. On both occasions our home was treated like a frat house rather than a nice home. We have it pretty ... Latest reply by Phillip495

I had a question... I am a new host, and I have not encountered this, but I was curious to know if any hosts have encountered guests that drink excessively? I myself do not drink alcoholic beverages, but I am curious to hear any hosts feedback with regard... Latest reply by Phillip495

Hi, Do any folks have experience renting for 3 - 6 month terms? I would like to switch from short term to mid-length renting and could use some input on how to setup the calendar and other widgets in AirBnB. Thanks! Noah Latest reply by Jason3059

We had a guest who claimed she was bitten by bed bugs after 4 nights in our property. We followed air bnb protocol and asked for an inspection. She declined, saying that the bugs were not visible to the human eye. She blamed our mattress. We told her the ... Latest reply by Patricia2526

I've been a Superhost for about 15 years, and I've thoroughly enjoyed the friends I've made who have stayed here in my artistic and affordable "Enclave" (4 tiny houses) in a good, convenient location. With a big garden! But this year I think I will l...

We just put our 1st listing up last night and we have a few requests today. I accepted two who have had 5 star reviews during previous stays. The third is new to Airbnb. She doesn't even have a profile photo, so I don't even have a sense of her age. She s... Latest reply by Paula

When a guest sent me a booking request for a 3-night stay, I was confused. I use Instant Book, with no restrictions other than a verified ID. She was planning a 12th birthday celebration for her daughter with her mom, dad, brother, and grandparents. She m... Latest reply by Tuija2