Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have been try to book a spot for almost two weeks and I continue getting the same message “payment cannot be processed” I have used multiple card I have used PayPal , I have used Apple Cash, I’ve used PayPal but I get the same error, I even called my ba... Latest reply by Lorina14

I made 4 airbnbbookings for my son in Switzerland. 3 have been great. The one in Geneva is totally unsatisfactory and I have received no response from airbnb since last night. My son has checked out and booked elsewhere for a variety of reasons. Unsavoury... Latest reply by Kitty-and-Creek0

Although I'm not a host, I do often have friends and family come to stay with me. Usually, I'm doing a mad dash around with the hoover, cleaning bathrooms, making sure beds are changed and towels are ready, as well as making sure the cupboards are ful... Latest reply by Guy991

Airbnb has had some issues when linking to Google calendar regarding the number of days displayed for a guest stay. Specifically, the algorithm in Airbnb's software does not count the last night of the stay, so when copying over to Google calendar in iCal...

I was part of a trio that booked a Airbnb at the Riad Marigold in Marrakesh hosted by Pierrre Et Laura, the advertising was totally misleading the pictures also. We were in complete shock when the driver pulled up to the address. We felt unsafe as we we... Latest reply by Helen3

I reserved an apartment in Brussels through WeCareBnB, but unfortunately, the place was unclean and the staff were unresponsive. Overall, a very disappointing experience. Latest reply by Elisa

I’ve always exclusively used Airbnb for hosting and have had great success with it. Recently, a friend encouraged me to explore other platforms like VRBO. I created a profile on VRBO, but I found the platform isn’t as user-friendly as Airbnb. It can be q... Latest reply by Tom5000

We recently had tenants who were excellent in every way except they cooked a lot of curry and left the apartment with a strong curry odor. After 10 days and multiple cleanings and airing the odor is almost gone. Should we consider a house rule about ... Latest reply by Rebecca

Hi fellow hosts and Airbnb team, I’m reaching out to share a recent experience that has left me quite frustrated, and I’m hoping to get some advice or support regarding a review that was left under unfair and misleading circumstances. Here’s what happened... Latest reply by Shelley159

As a long-standing, highly-rated Airbnb host, I’ve always upheld strict safety protocols, clear house rules, and a 5-star hosting standard. Yet I’ve just experienced two alarming situations that show how little protection Airbnb actually offers to hosts w... Latest reply by Shelley159