Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear all, we have a guest who checked in 2 days ago and was supposed to pay the cleaning fee to the agency who supported us with the check in. This is not part of my airbnb income, since the cost is supposed to be paid to this agency and not to me. The gu... Latest reply by Kitty-and-Creek0

Are there a set of questions anyone uses to determine if a guest is the right fit? I’ve been getting some inquiries but so nervous I’m going to get a squatter or someone unpleasant or dangerous.help! Latest reply by Christine615

I am new to ABNB and had a single person rent for a week…in town on business. She extended twice and stayed for 17 days. She allowed me access with my contractor and I was shocked at the condition of the house. Every towel was dripping wet, the bath rug ... Latest reply by Karen114

Hello all, Four years as a Superhost, and I've never experienced anything like this.My pet fee is correctly configured as a per-pet charge. Two back-to-back reservations. same setup, one paid out, one didn't. The guest correctly listed their pets. The fee... Latest reply by Ruwan-N-Champs0

Hi everyone,I have been hosting for a few months now and so far, enjoying the experience. I had my first less than ideal guest who left a burn hole in one of the outdoor dining chairs despite a no smoking on the property rule. I would like to replace it, ... Latest reply by Rebecca1603

Hello, our HOA is requiring we provide a written lease for each booking. How can I accomplish that? Latest reply by Patricia2526

Hey everyone, I’ve had a couple of requests from guests who have a history of trips, but they only have a few written reviews... maybe one or two..and they seem positive. The odd part is they have zero star ratings showing at all. Has anyone seen this bef... Latest reply by ⁨Cynda--Pronounced-Like-Linda-With-An-S-Sound-⁩0

What is expected from quiet hour rules? We've had many guests that were respectful but recently maybe one is unaware of the noise of laundry , dishes and phone calls during those hours. Am I expecting too much? Latest reply by ⁨Cynda--Pronounced-Like-Linda-With-An-S-Sound-⁩0

Hello hosts, happy Thursday! There are many reasons why guests book at the last minute. Sometimes their plans change unexpectedly, they may face an unforeseen situation, or they simply have a busy schedule that prevents them from booking earlier. W... Latest reply by ⁨Cynda--Pronounced-Like-Linda-With-An-S-Sound-⁩0

Hello everyone , I hope you’re having a great week! Reviews shape trust in the community, yet timing can change the message. Some hosts write their review right after check-out, while details are fresh and accurate. Others prefer to wait a few days, ... Latest reply by Elisa