Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, fellow hosts! I’d appreciate your advice on an incident at our property. Guests left the glass balcony door in an upstairs bedroom open at night, and the wind apparently caused the glass to break. The house has screens that allow ventilation without l... Latest reply by Mike-And-Jane0

Hello everyone , I hope you’re having a great week! Quiet hours are specific time periods set in your Airbnb listing during which guests are encouraged to keep noise to a minimum, typically in the evening and early morning. It’s a simple step that... Latest reply by Elisa

My family and I got a Airbnb for our week trip in Florida. When we got into the house my kids were so excited to see there room's that they ran upstairs, While they explored there room's my Husband and I explored the rest. In the game room that had came w... Latest reply by Rebecca

New Guest asked minimum age? She hasn't provided any profile? how do I answer without sounding discriminating and/or wanting to know how old she is? Latest reply by Carl12359

I'm attaching an ongoing issue with support agents in Asia and a host with my current trip. Below is the formal complaint. Please let me know how I can speak to an American agent. REJECTION OF PROPOSED RESOLUTION: DEMAND FOR FULL REFUND & IMMEDIATE REL... Latest reply by Helen3

I don't see the items detailed when I try to book the home. Latest reply by Elaine701

Hi all,I'm hoping a Community Manager, or someone with access to manual review, can take a look at this. I've already been through the standard review-removal process and it was rejected with no explanation other than to say that it did not violate Airbnb... Latest reply by Emilie

Hi everyone, We urgently need help with a KYC/payment verification issue that is blocking our first Airbnb payout. We started hosting our villa in Spain this summer, with our first guests checking in on August 4, 2026. Our payout has been on hold because ... Latest reply by Emilie

Hello,Every time I try to verify my phone number the following message appears on the screen, "This phone number is already in use. You can remove it from the associated account or add a different one." I would like to reserve a place to stay soon. Please... Latest reply by Emilie

The link to the list/table of ALL RESERVATIONS, that used to appear at the bottom of the 'Today' page, has been removed! It was an extremely important tool providing Hosts with a COMPREHENSIVE VIEW of ALL RESERVATIONS (current/past/upcoming/cancelled) in... Latest reply by Fatih182