Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We just put our 1st listing up last night and we have a few requests today. I accepted two who have had 5 star reviews during previous stays. The third is new to Airbnb. She doesn't even have a profile photo, so I don't even have a sense of her age. She s... Latest reply by Paula

When a guest sent me a booking request for a 3-night stay, I was confused. I use Instant Book, with no restrictions other than a verified ID. She was planning a 12th birthday celebration for her daughter with her mom, dad, brother, and grandparents. She m... Latest reply by Tuija2

Hi, I'm Kate, I'm just wondering how someone booked one night when I have it set to 2 night minimum? I read some of the other questions, someone suggested Instant Book can be glitchy but I don't have instant book. The guest sent a message but not about ... Latest reply by Kate3237

We had a last minute booking that sent a message just before arrival that she had to leave town for a family emergency. She wants a full refund even though she does not qualify for any. She did not cancel the reservation so we cannot re-rent the room. She... Latest reply by Elisa

Hi what do I do if the clients damage /thorn my couch and my motor of my central vac is burning inside they had dogs with lots of fur Latest reply by Elisa

To rent* Latest reply by Rebecca

Hello everyone , I hope you’re having a great week! Quiet hours are specific time periods set in your Airbnb listing during which guests are encouraged to keep noise to a minimum, typically in the evening and early morning. It’s a simple step that... Latest reply by Elisa

In hospitality, we often talk about guest experience in terms of service standards.Was the room clean?Was the check-in smooth?Was the staff friendly?Was the request handled quickly?All of these things matter.But there is another side of hospitality that i... Latest reply by Elisa

I've tried everything except attaching the listing and instructions to their forehead. Clear, simple instructions don't seem to work. For example, entrance to apartment, still ringing my bell. Clear Murphy bed instructions, doesn't work. Guest broke ...

It doesnt make sense for what and when i schedule messages for guests who are here for more than one night to send to my short stay guests which airbnb has right on the toggle off for short stays. But, why would there then not be an option for scheduling ... Latest reply by Rebecca