Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I reserved a home for 3 nights and selected the 50% payment now and 50% just before arrival. This was scheduled 3 months in advance.I was not billed for the 50% of the 1127.37, but only 225.48. The 50% should have been the 526.82 shown as due today.Wher...

I bought an AirBnB voucher for my daughter for christmas on 23/12/24 at 18:50. I printed the voucher and gave it to them. My daughter as lost the voucher and there is no record of it on Airbnb. I have confirmed with my bank that the money did leave ,my ac... Latest reply by Emiel1

Can someone help? This guest left a review specifically stating she saw a bad review from me first. What happened to the double blind? Also, I thought I left her a 5 star review, but I went back to check and I can only see the words I wrote, not the st... Latest reply by Paula

Hello everyone. I would appreciate your advice regarding a recent reservation. Our guests were affected by an unexpected power outage caused by an issue in the area where the property is located. The home is in a rural area, outside the city, and accordin... Latest reply by Paula

So I use a channel manager to update my calendar etc. which is little hotelier. Recently we had a connection issue and LH was not updating our listing on Airbnb, allowing me to change stuff, all our other platforms were working just fine. We had to discon... Latest reply by Paula

My current guest had issues and has to check in today instead of yesterday. I told her we could Cather stay 1 day with no extra fees. How can we do that? Latest reply by Patricia2526

I opened the account few days back and i got my first enquiry from a guest today through message but he got an issue of not getting my account i listing.So he can't book for the stay Latest reply by Paula

How many keys do you supply as a host. I have a two bed apartment and usually supply one set but I’ve just received a message from a traveller asking where he would find the spare setIt’s a small group of 3. Latest reply by Paula

Trying to contact a guest that hasn’t answered messages in app. Calling now goes through the App instead and that is “busy” for hours now. why can’t we just call?? called support and they sent mea message that they messaged, which is what the guest is not...

In the last 3 months I think I had just 1 guest and that’s so weird! Any help please? Latest reply by Walid129