Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I recently started paying more attention to plumbing maintenance because even a small issue can become a big problem when guests are staying at a property.I’m curious what other Airbnb hosts do to prevent common plumbing problems, such as slow drains, lea... Latest reply by Mike-And-Jane0

I have a lady that asked to cancel the booking on the 18th October and her booking is for the 29th October. I am away and thought she would do it but she hasn’t so are you able to cancel it and so she is not charged Latest reply by Helen3

From experience, how long does it take for the first booking to come in? I have accurate description, good quality photos, price is below average, have the discount for beginners, I offer a lot of amenities compared with similar listings. The property als... Latest reply by Shelley159

My family and I got a Airbnb for our week trip in Florida. When we got into the house my kids were so excited to see there room's that they ran upstairs, While they explored there room's my Husband and I explored the rest. In the game room that had came w...

I have a host who I stayed with in July 2025. I had some issues and after the stay I asked for help from Airbnb for reimbursement because of the issues. I had no WiFi but was working remotely and it was a problem. There was no ac, no way to turn on the... Latest reply by Alexis1240

Hello everyone , I hope you’re having a great week! Quiet hours are specific time periods set in your Airbnb listing during which guests are encouraged to keep noise to a minimum, typically in the evening and early morning. It’s a simple step that... Latest reply by Donna1800

I was excited to read retaliatory reviews are being removed. And about time! It's so ridiculous to allow those scam reviews to affect our ratings thus our businesses. So I sent a message asking to have one of mine removed. ( Yes I have many!) So I started... Latest reply by Angie-And-Greg0

Hello everyone , I hope you’re having a great week! The time between reservations can make a big difference. Some hosts may need a few hours for cleaning, laundry, maintenance, and restocking, while others can turn over a property more quickly. Hav... Latest reply by Rebecca2731

Hey Everyone I’ve noticed that a lot of guest questions aren’t really about the stay itself. They’re usually things that are already mentioned somewhere in the listing, but guests may not see them until they are actually planning the trip. One thing I c... Latest reply by Lorina14

We booked an AirBNB that said *1stFL*. First floor means street level. This location had steps and the host was told handicap person. Did not stay had to take an Uber to a hotel . Charged for full amount of our stay. $600. Latest reply by Bob297