Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Our vacation rental does not have a ramp to accommodate those who cannot navigate the steps. Additionally, all bedrooms are on the second floor; however, we do have a rollaway bed downstairs. Latest reply by Joelle43

Hi, I am a new host and just had my first three bookings, which I reviewed first. I really like that system, as seeing the Airbnb information about them is reassuring. If I change to instant booking, do I lose this feature?Is there a disadvantage to n... Latest reply by Mike-And-Jane0

Bonjour j’ai été victime d’un commentaire abusif de la part d’un groupe de jeune qui a enfreint le règlement intérieur de mon logement et a fumé dans l’appartement pendant toute la durée du séjour. Ce groupe ne sortent presque pas du logement jour et nuit...

I just started listing my Airbnb two weeks ago and I just got a request a book for 18 days. I have no reviews. The person that’s booking has 24 reviews and is verified though their picture is not coming up. It’s just a letter. Should this be a red flag? I... Latest reply by Taryn100

Long-time lurker, occasional poster. I've been hosting for about three years now (a 2-bedroom apartment), and I wanted to share something that genuinely changed my hosting life — because I wish someone had told me earlier.I rewrote my check-in instruction... Latest reply by Tommy430

Hey community! Needing some advice — had some guests check out today and they broke a lot of house rules, including an unapproved pet. We clean the home ourselves, but it took double the time because it was pretty filthy. I’m thinking about charging them ... Latest reply by Will4606

I have had two bookers this week start haggling and waste my time getting them special offers and they go silent and ignore message. Is there any way you can mark booking enquiries down? Latest reply by Helen3

How do I add a discount, to someone that just booked for 22 days? Latest reply by Elisa

We have had a guest who got their dates mixed up and showed up for their one night booking the night after they were actually booked for. I messaged them just after their check out time to check everything was ok as my cleaner said it looked like no one h... Latest reply by Emiel1

Does Airbnb charge the guest same on fees? Latest reply by Dolly10