Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have a guest staying atm, they booked 2 nights and want to cancel 1 night due to a cat smell.There are no cats there, the last guest checked out and cleaned top to bottom and not reported anything. I feel the guest is trying it on.How does refunding wor... Latest reply by Christine4803

Hello,im new at hosting. What happens when a tenant lied and said there would be two people but there are actually four? House can handle four but why lie?! She sent me this long thing about her parents staying at the house to visit her for Christmastime ... Latest reply by Elaine701

We are extremely disappointed with Airbnb and how our reservation was handled. Airbnb canceled our stay because the automatic payment didn’t go through — but we were never notified that the payment had failed. According to Airbnb’s own policy, guests are ...

Hi everyone,I’ve noticed a lot of hosts (new and experienced) asking how they can get more bookings, so I wanted to share a few things that have helped me and might help others too. Every listing is different, but sometimes small adjustments make a big di... Latest reply by Selome0

I would like to remove the gift card on file to put it on someone else's Latest reply by Alex

I have a vacation rental that was booked for 24-26 of December and I put it on AirBnB so someone could use it. I need someone to take some videos and a few pics to verify the location. Is anyone willing to help out. The resort is *. *[Sensitive informati... Latest reply by Bhumika

Cannot submit a review no link Latest reply by Patricia2526

Hello hosts, Emmanuella here from Nairobi, Kenya. I am 2 months old on Airbnb now and the only booking I got from the app was via a referral. How do I gain visibility on Airbnb? Below is the link to my property airbnb.com/h/nuella1 Feel free to criticize... Latest reply by Emiel1

Hi, I've heard that hotel platform fees are going from 3% to 15.5% as of today. I'm in Australia does anyone know if this is true? Latest reply by Mike-And-Jane0

Hello, I currently have 1 listing in Williamsburg Virginia that is doing ok. Could be better it was doing great and then came a a bad review that was due to reservation at the front desk ( it’s at a resort) they messed up the booking and they also had c...