Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

we have a 4 birth caravan. now booked by 2 people. tonight they have bought back 4 mates. what do i do? Latest reply by Helen3

Its been days, haven’t got any booking:( Latest reply by Augustus13

Thankfully I haven't yet activate my listing because we had a power outage in my area from 2 AM to 11 AM. This had me thinking what if this happened when a guest was staying. Would you issue a full or partial refund? What if there was a moderate outa... Latest reply by Sierra157

Age 30, residing in WI. Trying to book a home for 2 nights to see family in LA, CA. Keep getting denied for party risk... I don't understand, I thought I meet the criteria to not have this issue... Am I missing something? Latest reply by Olivia1099

Are your guests normally free to use air conditioning at any temperature and throughout the year? What is the temperature you consider appropriate inside the house? Have you ever had problems with guests and air conditioning? I ask because in the past g... Latest reply by Windy22

Hello lovely community! My first time on here. We have a family staying in our apartment and as soon as they arrived yesterday they started charging their car. it was plugged in for hours and possibly over night. They are with us for 3 nights so I'm su... Latest reply by Richard3335

Need to refund a guest who cancelled and was given a 50% refund. 30 days has passed and can’t see a way to refund the balance. Latest reply by Joan2709

Hello Airbnb Community, I’m a Superhost facing a difficult situation with a long-term guest (Reservation HMFF9PS2QZ). The guest booked for 90 days and later amended the booking to 60 days with proper notice. However, she left after only 28 days with just ... Latest reply by Joan2709

Hello! I am currently hosting but puzzled by the identity of my guest. His photo is not clear on the platform, his name is European, and his details are not what he says they are. I did ask but didn't want to pry too much. He is Chinese and says he li... Latest reply by Bahia2

Hi everyone! I’ve been a little inactive on the forum recently—was having some issues posting (still happens sometimes), but glad to be back and hoping someone here can help or share their thoughts! Check-in timing & guest communication:I offer self chec... Latest reply by John5097