Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi. I'm from India and trying to book an accomodation in a place in Europe. Once I click on reserve, it's asking for PAN details. Everytime I give it, I get an error - PAN Validation Failed and unable to enter any further details. I tried multiple times a... Latest reply by Aiswarya1

Is Airbnb every going to fix their calendar so that is user friendly again. Not having other synced calendar show up a different color is a massive oversight in development. There also need to be the ability to hover over your dates and see any nots that ... Latest reply by Joan2709

Hi everyone, I am a host and need to connect with an Airbnb agent regarding a payout. Does anyone have a South African number for the support centre or even an email address? Thank you Latest reply by Emilie

It would be a great help to find! Latest reply by Elisa

the guest threw away my food and left the ess that took more than 2 h to clean.airbnb does not want to charge himwhat do?

I want to upgrade to a smart thermostat so I started testing using an Ecobee that I have for my home. It does let you monitor the temp and set it remotely which is nice. However, there is no way to set it to be at a fixed level when the unit is vacant,... Latest reply by Joan2709

Hi everyone, I'm just trying to figure out this. Trip length discounts apply for a set amount of days, regardless of the calendar dates. On the other side, promotions apply to selected single days. How could I set a promotion for a specific week, so a gue... Latest reply by Emilie

I am having a very difficult time reaching an American support channel from Europe. The third party support centers in south Asia are absolutely useless bots that have been given strict orders to not actually support anyone. I get pre-formed answers to ... Latest reply by Sara-And-Rob0

Hi, Iwould like to have some help. My guest did not show up, how can I notify Airbnb about this? They want a review from this guest. I am afraid, that the guest might write something. Thank you. Latest reply by Emilie

Here’s the updated letter with your booking reference included: --- Omar ****[Your Postal Code]****06-01-2025 Customer Service[Company Name][Company Address][City, Postal Code] Dear Customer Service, I am writing to formally request compensation following...