Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am currently in Israel. Due to the war here and the general chaos that has ensued my travel plans have been turned around several times recently. I have booked and cancelled airbnb's at least half a dozen times in the past month. Will this reflect on my... Latest reply by Charlene338

Hi, i rented an airbnb and now the host is saying that i will have to pay 60€ in hand for domestic utilities. Can they do that? Or should i not pay her? Latest reply by Shelley159

After booking I've has an email from the owner asking for a £200 security deposit 7 days before our booking, also a picture of my passport (of witch I do not hold) or a driving licence. As I can not up load this because I'm not savvy enough, and there is ... Latest reply by Joelle43

Hi,I think this is an obvious situation but I thought it would be good to get a few opinions on this anyway. I had a guest (two reviews, both 5 star) enquire about staying with a party of four and two pets. They queried the fees, which actually resulted i... Latest reply by Michael9852

I just had first 4 star even though all but one was marked at 5 star it was for value. Our accommodation is priced for 4 people offering so much in extra. How long before we are 5 star again. Very disappointing airbnb drop us below 5 star for a minor poin... Latest reply by Robyn555

Hello, have you guys ever ran into situations where you had automated booking on but required a good track record and they allowed them to auto book anyway? The person had a 1.3 rating and the prior host made mention of them having an u planned party and ... Latest reply by Joan2709

Airbnb recently denied my request to remove a biased, retaliatory review after a guest, even by her own admissions, caused significant damage to my property. This is my situation and analysis regarding Airbnb's procedure for disputing retaliatory reviews ... Latest reply by Alexandra85

What should you do if neighbours are annoyed at your guests - surely they should understand that my guests are on holidays - want to relax, play loud music, have late nights chatting outside loudly on the verandah. Even having parties although completely ... Latest reply by Helen3

Hello, had several issues with my reservation which cause my to abruptly leave my booking. AirBNB keep saying I have to go through the host, but the host won’t accept the partial resolution refund request etc. I don’t understand how the AirBNB can’t inter... Latest reply by Helen3

What are the rules and ways to improve better services to guests?. Latest reply by Patricia2526