Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Has anyone else noticed an uptick in bookings made for only one, where the guest meant to book for two or more? We've had a rash of these lately, so many that I suspect there's either a technical glitch or that they've made a change to the site that is ca... Latest reply by Greg2406

Hello everyone , I hope your week is going smoothly. I would like to discuss the way you choose to communicate with your guests. Using the Airbnb platform to exchange messages offers advantages in terms of security and record-keeping. On the other h... Latest reply by Willard8

Airbnb used to allow homes to have occupancy greater than 16, and guests to search for more than 16. During covid, they reduced it to 16, but never changed it back. This creates a weird dichotomy where larger homes have to put "16+" in their occupancy an... Latest reply by Till-and-Jutta0

Good morning,We just started hosting on Airbnb and I have a question. I Noticed that the weekends are filling up fast, but I would like to have occupancy on the weekdays too. I already offered a discount for longer stays, but I am thinking on lower... Latest reply by Elisa

I am looking for suggestions on how to get someone at Airbnb to review evidence on a case they got wrong.Overview: --- Long-term guest. The guest made up an excuse to cancel after 10 days. Was very threatening and vocal about it on messages. (I assume thi... Latest reply by Joan2709

Hey everyone, I’m hoping to get some insight about a situation that doesn’t make sense to me, and I feel like Airbnb didn’t follow their own policies. A guest Instant Booked my listing, which has a No-Pets policy. They agreed to all my house rules when bo... Latest reply by Oliver886

I've gone through probably 12 agents since March 5th regarding my issue. Jan 13th I had an issue of changing payment method and rebooking, the support agent at the time advised me to cancel the current reservation to fix the payment issue. So, I did. But ... Latest reply by Joan2709

If I turn on the new listing promotion, would other discount and promotion set also be applied to the booking?

I run a glamping site with 3 ensuite swiss cottages in The Himalayas and am looking for staycations or even monthly long duration stays at my place during the summers starting this month of March 2025. Would request your guidance and help in acquiring the... Latest reply by Sharda10

I need help! I rented a house via Airbnb. When we arrived, we were told by neighbors that it had been foreclosed and sold at auction 2 days before. Apparently, it had been padlocked by the sheriff. When entering the house, we found the kitchen window ... Latest reply by Rebecca