Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We recently went on a family trip and booked everything well in advance through Airbnb. The reservation was confirmed, everything was set, and our kids were excited.But then, out of nowhere—and at the very last minute—the host cancelled our booking.We wer... Latest reply by Rebecca

Long time superhost here. Overall, the platform has been working great for us, but we recently encountered a problem that has caused us a lot of stress. This is honest feedback, and I believe Airbnb and hosts are more successful when the platform is succe... Latest reply by Johanna884

Several times we have had booking requests for one available day, checking out on a blocked day. We have had to refuse these requests and have had comeback from potential guests asking why they can't check out on a blocked day. How come AIRBNB allows su... Latest reply by Peter_Joan0

Airbnb have refused to remove a damaging 1 star review that clearly meets their review policy guidance for removal. The situation: a guest arrived one hour early at the property and then departed one hour late. I'm usually flexible with my check in/ chec... Latest reply by Emilie

Hello, I was wondering if anyone in the forums has dealt with a similar issue. After staying at an Airbnb that was robbed, support has not provided an update on the case in weeks. Calling support, DM'ing on social media, and responding to the first suppor... Latest reply by Helen3

I am at a loss...AirBnB says we HAVE to accept service dogs. This is not ok with my homeowners insurance or my attorney. As a host I have to consider all this: - Other guests with allergies - Service animal potty in/on furniture - Scratching up wood floor... Latest reply by Judith1058

This is so incredibly frustrating and has happened to me multiple times. The app won’t let me book an experience because my account is “under review”. This usually happens after I cancel or book an experience. What blows me away is how quickly it happens.... Latest reply by Trace745

Hi I recieved a review for a guest which was done in retaliation of charges for lateness which were upheld by airbnb. The guest arrived at midnight where the checkin window is 3-5pm. This was written on teh house rules at the time the guest purchased the ... Latest reply by Joan2709

I am asking this as a hypothetical to understand the risks.Scenario:* Guest cause major damage* Major damage requires general contract work (i.e. plumber, flooring, etc)* general contract work makes listing uninhabitable for 7 - 14 days* Being uninhabitab... Latest reply by Joan2709

So grateful to have Airbnb my guests No.1 platform for booking our purpose built elevated Farm Stay in Kurrajong, NSW Sydney, Australia. Located in the Hawkesbury minutes from Apple picking guests reviews say it all! Awesome Mountain views, they enjoy the... Latest reply by Laura7798