Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

It's been almost 6 years since Android introduced Dark mode, and almost 3 on iPhones and we still have to deal with eye burn at night due to Airbnb's permanent white theme. This should really be addressed as soon as possible. I used to have Samsung phones... Latest reply by Monica2697

Airbnb recently denied my requests to remove a biased and retaliatory review after a guest left a false and damaging review purely because I submitted a legitimate compensation claim for her repeated violations of house rules. This is my situation and an ... Latest reply by Dave52

Why can't Airbnb add a property category description for "Cottage"? I have been requesting for 2 years to get this done and NO ONE responds. They have Yurts, Tents, Treehouses but NO Cottage listings. Who at Airbnb can address this issue? Mary of Sheri...

In my 10 years of hosting on Airbnb, I’ve welcomed hundreds of guests from all over the world. I’ve hardly ever canceled a booking—ever. Every guest, every stay, every story has helped shape who I am as a host. I’ve learned that no matter how much we prep... Latest reply by Sarah5000

Hi everyone,We operate a short-term rental management business with over 20 Airbnb listings across New England and have proudly held Superhost status for 3 years straight. We’re loyal to Airbnb and do not use direct bookings, unlike most in our market. Re... Latest reply by Helen3

A few weeks ago, I hosted a guest who stayed at my property for just one night. Communication was great, and the guest was very responsive. During our conversation, they asked if they could check in early. I politely explained that an early check-in was n... Latest reply by Mary1523

Hi, experienced host here.Been super host for nearly 9 years but lost it last year because I had to cancel a booking (it was within hours of guest booking - my sync failed to another booking platform so calendar clashed unfortunately). But it was too late... Latest reply by Mary1523

Hello Superhost Community! I’m beyond excited to start this new journey and embrace the challenges that come with being a Superhost. It’s truly an honor to be part of this incredible network, and I’m deeply grateful for the opportunity to welcome guests f... Latest reply by Laurelle3

Hi All Having a lot of trouble removing a guests review which conflicts with content policy. We recently encountered a guest who:Broke house rules by smoking on the property (cigarette butts were found).Left rubbish in all 7 bedrooms and bathrooms, incl...

Has anyone else faced issues with Airbnb refusing to remove a obvious retaliatory review left by a guest? I have documentation and proof of messages exchanged between me and the guest, as well as messages between me and Airbnb support before the review wa... Latest reply by The-Ridge2