Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello, I am currently looking for a house to rent in Amsterdam and I had this exchange with a potential landlord :"You seem to be a very nice person and I can assure you that we will not have any problems.I will try explaining the process step by step how... Latest reply by Alex

The message content is in quotes. "My fiancé is here for business. We love your place and will soon be joining him with our daughter and family, but we have a few questions.":Is there laundry in the home? On the pictures, I can't see it.""Are roads OK t... Latest reply by Anthony2233

Hello more-experienced-hosts, A friend is trying to book my place. He showed me what it looks like on his end when he tried to finalize the booking in the app. He was presented with 2 payment options: "Pay now" or "pay some now and the rest later" (those... Latest reply by Debra300

Hello everyone Reviews play a crucial role in shaping both the guest's and host's experiences. They not only serve as a reflection of the stay but also contribute significantly to the overall reputation and trust within the Airbnb community. For ho... Latest reply by Lorina14

Hi All, Someone asked about booking my listing and we talked and I pre-approved. They then provided me their contact info to talk outside of the platform. Airbnb said I need to report them and decline the request. Which I did. However, for next time, I w... Latest reply by Lorina14

Can domeone help me please Latest reply by Emilie

I'd like to retrieve previous bookings under a pervious name now that I am a host. Can I do that? Latest reply by Helen3

Hi AllThe issue with the App requiring later updates on iPhones that no longer support IOS updates has not gone away. Our I phone 7 which is perfectly good won't support IOS 16.0 or later so no App, and we are not buying a new phone just for that!! Latest reply by Andrew3714

I have been trying, since 23 December 2024 to rectify a payment due to me of $6,500AUD. I have contacted Airbnb on numerous occasions but for some unknown reason, and despite telling me someone is looking into it, Airbnb is refusing to assist me. My bank ... Latest reply by Emilie

I have received a few inquiries recently and when I hit the pre-approval button the price changes significantly upward. Also the spot where it shows "potential earnings" (before I hit the pre=approve button) is higher than my total nightly rate plus clea... Latest reply by Andrew3365