Airbnb HELL

[Kelsey213]

I'm on family vacation with my husband and our 13, 5, & 3 yr old... We have now had to pay for 3 different air bnbs due to the first one being unsafe the second one not being an air bnb listing anymore and the third being one we can actually stay in the costumer service has been a complete nightmare we are out over $2000 don't have any money left for our kids to do anything and my kids are still upset about the house they thought we were going to die in! How can I get intouch with a supervisor 

[Marissa160]

@Kelsey213  I am so sorry about your experience. You can call Airbnb at this number +1-844-234-2500. 

Be concise about what the issue is and plan to follow up consistently.

[Kelsey213]

I have called that number every day since Saturday at 9:00 p.m. I have gotten to run around from at least five so-called customer service reps My husband has also called them and talked to them we keep being told that we will be contacted by a supervisor in 24 hours it is now up to 72 hours no supervisor no help other than a $250 coupon for our next day at Airbnb

[Branka-and-Silvia0]

@Kelsey213  use ‘contact us’  airbnb page or Twitter ‘airbnbhelp’ or fb 

[Carol9411]

I’mgoing thru the same issues. I’m disgusted  with airbnb customer service as well and will never book with them ever again.