Airbnb Suspension and Account Ban

[Max1814]

Airbnb punishes us for cancelling reservations by cancelling 256 of our upcoming reservations, suspending our account, and notifying us that our account will be banned after our last guest checks out on September 30, 2024,  leaving our guests stranded. They then try to block our guests from being able to re-book their stay at our property. Not a great business model. Way to treat hosts who have made millions for you and helped build your platform for the last 5 years as superhosts with over 25 properties. Disgraceful. 

[Bertie15]

Hi Max, I responded to you privately, pease can you check messages ASAP, it’s very important 

[Max1814]

Yes @Mike-And-Jane0 and airbnb verified any cancellations as falling under their extenuating circumstances policy. Email  ** for more details. He apparently is the one in charge of blacklisting hosts now. 

**[Sensitive information removed in line with the Community Center Guidelines]

[Helen3]

I've never cancelled a guest in nine years of hosting @Max1814  why have you had to cancel multiple bookings ?

[Max1814]

@Helen3 your only listing is a room for rent. For hosts with 20+ whole house properties, there is so much maintenance to take care of and more people abusing your property. If you ever venture outside of listing one room for rent, then you might have a better understanding 

[Mike-And-Jane0]

@Max1814 It sounds like, with 20 properties you have over extended yourself. We often have maintenance to do between guests but, with 3 listings, the two of us can cope with anything thrown at us. I am sure you have people working for you which should actually make it easier as an issue affecting one property is 5% of your listings whereas for us it is 33%. I have always believed guests should avoid hosts with many properties as they often prioritise profit over service and do not/cannot employ sufficient dedicated people to fix problems.

[Max1814]

No we haven't overextended, we were doing quite well with a lot of very happy guests, but we can't control when guests break things. All you're doing is making assumptions without asking questions, which shows your clear bias. There are now 256 guests with cancelled reservations that AIRBNB initiated. How does this make sense as a punishment? Don't you think Airbnb should maybe make contact with a host first before wiping out an entire business which employs over 40 people? We've been operating the EXACT same way for 5 years. Now Airbnb support is disparaging me to guests that actually want to re-book, which is business interference. I'm clearly still on the platform, and Airbnb is allowing me to host guests up until a certain point. If anyone is overleveraged, it's Airbnb who now has a platform consisting of 5 million hosts and only 6000 employees. 

[Elaine701]

@Mike-And-Jane0 

Hmm... this is a special one. Max has a few good points. And his ratings aren't bad, so there must be some happiness with his offerings amongst guests.

And it wouldn't be entirely surprising that Airbnb would make such a grave error in judgement, although it does occur to me that they must have something serious, or else they wouldn't have taken it this far. It's not remotely in their interest to do that.

But we do not and cannot know the entire story here. Yet the circumstances are a bit iffy, Max is clearly pretty ruffled and is becoming irrational and contradictory. That's not a good sign.

It's probably best not to escalate this much further. We don't really know what's going on here. If it's Airbnb's mistake, then it's a grave one. If it's Max's negligence, then it's probably better that he is taken off the platform. It may be a bit of both.

But we really don't know.

[Helen3]

Oh dear @Max1814 I'm a cohost too so manage whole listings too. So I have a good understanding of managing whole listing . Still have never had to cancel a guest.

[Max1814]

** [Content removed inline with the Community Center Guidelines- Please be respectful in your discussions with other members]

[Helen3]

 

[Max1814]

Yes Helen, what is your point? 

[Helen3]

You asked where people saw the number of listings you have @Max1814 

[Bertie15]

Hi max, please check your personal messages on here ASAP. I need to speak to you ASAP 

[Max1814]

What do you mean?

[Bertie15]

I’ve messaged you on this forum privately and asked how I can contact you directly.

How can I please?