Airbnb ridiculous support

[Mourtaza0]

My recent experience with Airbnb's refund process has been frustrating and disappointing. Despite multiple follow-ups with customer support, the issue remains unresolved, and I’ve encountered a lack of clarity and accountability. Each interaction feels like I’m being passed around without any real progress or commitment to resolving the problem. It’s unfortunate that something as simple as processing a refund is taking so long, leaving me with no choice but to reconsider using the platform in the future. I expected a smoother, more responsive experience from a company like Airbnb.

[Bhumika]

Hi @Mourtaza0 , I'm so sorry to hear of the situation you're facing with the refund.

Would you mind sharing a bit more detail about the issue? Having more context will help our hosts better advice you.

Kind regards,

Bhumika