Retaliatory reviews

[J404]

Hi I recieved a review for a guest which was done in retaliation of charges for lateness which were upheld by airbnb. The guest arrived at midnight where the checkin window is 3-5pm. This was written on teh house rules at the time the guest purchased the stay. As with all purchases, as long as the information is described clearly for the customer who's buying they can't say, "t's not my fault because i didnt read the terms and conditions."Airbnb upheld my decision for compensation to be repaid to cover the costs i had for someone to wait until the guest checked in. But when the customer wrote a 1 star review because they didnt want to pay the fee, I made a request to remove the review which was denied by airbnb. Furthermore in addition to inaccurate information being written in the review, the accused me of being a scammer which is defamatory and libellous. Furthermore airbnb still wouldn't remove the review and i don't know what is going on. This review is clearly in breach of various conditions and i would like to see some "non ai appearing" decisions being made about this type of imbalanced behaviour from past customer. They should not have the unjust ability to destroy someones business just because they didnt read the terms and conditions of the booking, and airbnb should be upholding decisions to remove inaccurate and defamatory reviews especially for a claim that they upheld for the host in the first place.

[Emilie]

Hi @J404, 

I'm sorry to hear you weren't satisfied with the initial outcome to your query! Have you managed to find a solution in the end, with the help of the Support team?

If not please let us know, so we can try and advise further 🙂

Thanks,

Emilie 

[Joan2709]

@J404 

Unfortunately, your profile says "Guest", so we are not able to see your listing and what the guest wrote to be able to offer suggestions?

Most guests don't read...for important information like your tight window for check-in, you might send a message to the guest reminding them of the check-in window and that there are fees for checking in late. Ask them to respond to the message advising they understand. If they don't respond, you may have to be willing to have Airbnb cancel the stay for you.