Airbnb sent the wrong check in time to guest

Danny627
Level 5
San Jose, CA

Airbnb sent the wrong check in time to guest

My guest showed up at 3 today when my listing clearly shows 4 after reviewing the automated message i discovered that it said 3pm. 

 

Anyone had this happened to them? 

3 Replies 3
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi @Danny627 👋

 

So sorry to hear your guest arrived an hour early. Did you reach out to report the error to Airbnb?

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Please follow the Community Guidelines

Helen3
Top Contributor
Bristol, United Kingdom

@Danny627 it's always a good idea to confirm with guests directly about their arrival time 

 

where on your listing does it show your check in time? Did the guest confirm with you as to what time they were arriving .

 

airbnb have this stupid system where guests can confirm a check in time outside of your check in slot. 

My automated message is tagged to have "check in time" on my listing also say what time is check in and check out time. 

 

Not a big deal the house was ready but it's strange that there's this glitch.