An Airbnb email stated that a guest had canceled his 2/17-2/21 visit. However the guest said he did not cancel and intends to travel. how can i speak with a live person to resolve

[Clarence65]

An Airbnb email stated that a guest had canceled his 2/17-2/21 visit. However the guest said he did not cancel and intends to travel. how can i speak with a live person to resolve

[Helen3 · Accepted solution]

Might be because payment hasn't gone through for second stage payment or another issue with the guest . @Clarence65 

You can't do anything to resolve this . The guest needs to call Airbnb. 

[Clarence65]

thanks!

[Zheng49]

Look at the reservation itself. If it's confirmed then you need to honor the reservation. If it says it's been cancelled then it really has been cancelled, and you can direct the guest to Airbnb support.