hello i want to know about booking how can i get booking on ...
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hello i want to know about booking how can i get booking on my guest house what is the basic method I want To know how i can ...
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I rent the bottom unit of a two-story condo. I have just been informed that the owners upstairs are going to be doing a full remodel of their kitchen. I have several different confirmed short term renters coming up. I feel I must inform them of this inevitable disturbance even tho I don’t know the schedule of work. And dates for construction work can be iffy. Demolitions are noisy and messy! If I warn them and they choose not to cancel and then complain in their review, What are my options?
Should they be here and indeed it is a noisy day, would you offer a discount or a partial refund? How much would be reasonable? Opinions are appreciated!
@Mallary3 Don't offer them any money or discounts - we really have to stop training guests to demand a refund over every little inconvenience.
Before you tell your guests, educate yourself about your town's noise ordinance and get the numbers to call if construction noise falls outside of those hours.
Tell the guests what you know and ask them to notify you immediately of any construction noise that occurs outside of the allowable hours. Then be prepared to make all the calls for them.
You can't control the situation but you can show that you have your guests' backs by responding to and coping with all issues.
If they are planning to be out and about all day, it probably won't be an issue. If anyone is planning to work from home, you can offer to buy them lunch at a nearby restaurant with free wifi so they can get away from the noise for awhile. Be creative and show that you are in control of your listing, even when you can't control all the neighbors.
Thank you for writing up such a thoughtful response. So do you agree that I should forewarn them before their arrival so it gives them that opportunity to decide themselves whether to chance it or not? I am in a gated community so construction cannot occur before or after certain times and never on Sunday.
@Mallary3 Yes, I would give them notice and allow them to cancel with a full refund, absolutely.
It sounds like the community is well organized and there are clear channels for reporting noise outside the allowable hours, so that's good!
Airbnb does recommend host to inform guest of any construction that could impact their stay. I would phrase it exactly the way you did here, that you likely won't have an exact schedule of when they might be making noise.
As far as reviews host are not responsible for something out of their control. This would be a perfect example. You did your best to inform them.
I"ve never had anyone request a refund or discount. Just keep in touch and decide what you want to do. For that I don't think they would complain at all.
@Mallary3 You absolutely need to warn them. This happened to a friend of mine who hosts. She found out that the city was going to be digging up the street for about 5 blocks, that runs right in front of her house to put in new sewer and water lines. The time frame wasn't known, and she had no idea from one day to the next whether the machinery would be working in front of her house, or 2 blocks down.
She contacted all of her booked guests to apprise them of the situation, didn't offer any discount, but said she totally understood if they wanted to cancel and she would refund them in full. I think all but one of her bookings opted to keep the booking.
Because the work wasn't going on after 5 pm, it didn't keep anyone awake, and the bedroom is at the back of the house, so it wasn't too noisy in the bedroom.
@Ann72 While I've always been in the "don't throw money at guests for minor inconveniences" camp, I wouldn't call a demolition project directly over one's head all day long a minor inconvenience.
The demolition part might only take a day or two, though, and after that might not be horrendously loud or disturbing.
I think guests in this sitution should at least be offered the chance to cancel without losing money. Otherwise it could lead to upset guests and a bad review, or them even staying a few days and cancelling, demanding a refund after the fact. For the ones who opt to keep the booking, as you say, if they have plans to be out most of the day, and the host maybe foots their lunch bill, they likely won't be that disturbed.
I was once staying at a hotel in Mexico City, and the first morning we were rudely awakened at 6:30 AM by guys jackhammering on the roof next door, directly outside our window. My boyfriend, with his Italian temper, flew out of bed, threw on some clothes and stormed down to the front desk, yelling at the front desk person as to why they gave us that room without a warning.
@Sarah977 Yes, as I noted above, I agree that @Mallary3 should tell her guests ahead of time. You misconstrued what I said. I didn't say she shouldn't refund guests who cancel. I said she shouldn't start by offering a refund.
I live in New York City, where not everyone flies off the handle at construction noise. So obvs my perspective is unique!
@Ann72 Gotcha, I did misconstrue. And same here, if everyone flew off the handle about noise in Mexico, they'd be constantly hysterical. Even though I live in the countryside, where it's generally quiet, there can be events 2-3 kilometers from here, with giant loudspeakers blasting music til 4 am, that sound like it's happening in my yard. I love my earplugs 🙂
This is my first time posting in this forum. I am very appreciative and pleased to receive these great and very helpful responses. Thank you!!!