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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi All,This was my first time using Air B&B so I'm not sure what I expected but I was surprised when the owner asked us to do all laundry, dishes, clean tubs, toilets, vacuum, sweep and then had an envelope on the refrigerator to tip the cleaning lady. We... Latest reply by Colleen553

Hello, im trying to book an air bnb and this error code popped up. What does this mean and why can’t the booking be made. Failure due to unexpected non-retryable error. prcgateway unable to conduct risk check. Latest reply by Bhumika

When I have a guest booking through Airbnb to my Alojamento Local, does airbnb give guest details to SIBA or do i have to collect and sent their data. I feel very uncomfortable asking my guests for their passport details. Latest reply by Shani138

I had a terrible experience with a guest and left them a negative one star review as a warning future hosts. I checked on the review and found that it was posted, then disappeared from their profile. I asked Airbnb and they said "refresh your browser and ... Latest reply by Mike-And-Jane0

We rented a house on Airbnb Sept 3rd-6th in Hartwell, GA. The listing looked like a nice country home. When we arrived at the home and entered the Overbearing smell of Mildew and Must hit us like a ton of bricks. At first we thought the home was closed... Latest reply by Mike-And-Jane0

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Need some advice. A guest checked into our cabin for what was supposed to be a week-long stay late last night. Within an hour of arriving, they decided to leave as they stated there was a musty/moldy odor that was causing the wife to have difficulty breat... Latest reply by John7294

We had guests over the Labor Day holiday weekend. On the morning after arrival, he messaged us to say the hot water wasn't working although I know for a fact it was working prior to his arrival. In any case, we called a technician and offered for them to ... Latest reply by Helen3

The fee is for a pet. It is not unreasonable but why can't they charge me through AirBnb? I am concerned about my protections. Latest reply by Mike-And-Jane0

For the past four years, I've been a host on Airbnb, and it's been a positive experience with many great guests. I've generally found guests to be pleasant and accommodating. However, recently, I encountered a situation that left me a bit disheartened. On... Latest reply by Justin1750