Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had a recent guest who was not communicative but upon checking out I got a note from our cleaning crew "looks like they partied quite a bit." I want to be clear that no damage was reported. It just took the cleaning crew significantly more time to cle... Latest reply by Dennis991

Good afternoon - I received a request to book from someone wanting to book a full month, which is great, however, they have no profile pic or bio. In addition, they joined in 2021. This is my conversation with them when asking for a little bit of info abo... Latest reply by Marie8425

I just had a guest send an inquiry and stated she has a service animal. She asked if it was OK to bring the dog. I haven't replied quite yet because I don't want to get in trouble with airbnb for denying her request. The owner of the home is allergic to d... Latest reply by Kaela82

Yesterday I booked a place in Paris, booking number **. It supposedly is a newer one with no reviews an something about it makes me suspicious. I googled the address and the satellite image that came back for the place was not very nice. How can I find... Latest reply by Rebecca

I recently had a guest cancel their trip last minute, and as such they didn't get a refund. We mutually agreed to honor their credit for a future booking, which we're trying to coordinate now. Anyone have experience or advice on how to make a new reservat... Latest reply by Rebecca

I had a booking for a few months for 5 nights at a good rate. Guest cancels today (same day of check in), 8pm. He seems perfectly fine with it. Doesn't ask for a refund. Doesn't get one. 10 minutes later I get a request for same day check in (tonight) by... Latest reply by Shelley159

Hello Airbnb community ,Can anyone advise me how to get support ?I spent hours infront of my computer just to get robotic copy paste messages. Latest reply by Bhumika

I have filed two claims, submitted an estimate and pictures and have been denied twice with no explanation. Numerous calls to your call center number have been unproductive. I am told I can not personally contact anyone, they will email me. I have not... Latest reply by Julie-K-0

I have made a reservation in February 2024 for a place in Japan in October 2024. All had been confirmed. Today I got the following message inside AirBnb from the host. Dear guest!There was an error when checking your payment method! In such cases we req... Latest reply by Bhumika

I have made seven phone calls and still have not heard from the specialist team and have no way to contact them. This is no way to run a business. I pay fees for 4 years. You tout this big insurance coverage of $3 million dollars yet you can't even talk t... Latest reply by Julie-K-0