Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This is my first time booking with Airbnb. Talk to the host and paid for my booking and a few hours later I see a notification that my booking was cancelled and my account is disabled. They said I was in violation of some sort which they never explained o... Latest reply by Joan2709

I accidentally booked a second reservation for the same time period before cancelling the first reservation. I immediately went and cancelled the first reservation after booking the second one. But they deducted the service fee. They are now refusing to r... Latest reply by Santo311

Here’s the updated letter with your booking reference included: --- Omar ****[Your Postal Code]****06-01-2025 Customer Service[Company Name][Company Address][City, Postal Code] Dear Customer Service, I am writing to formally request compensation following... Latest reply by Rebecca

So i have experienced this when i was visiting a host myself, we rented a stay for a few days at a place that was well reviewed. It was at first number 23. Than a few days before our arrival date, the house number suddenly changed to 4, including the whol... Latest reply by Wil13

My sisters and I purchased a $500 Airbnb gift card for my mom for her Birthday September 2019 from Kroger. She just went to use it on 5/19/20 and was told the gift card expired because she did not use it or claim it within 90 days so it is now void and t... Latest reply by Fan7432

What is a postcode? Latest reply by Paula

Anyone else had experience of guests leaving with keys and then not even bothering to return them? I had a family who checked out of my home 2 weeks ago. I had one key that I specifically instructed them to leave in the key box at all times during their... Latest reply by Jess4223

I have a new listing and I am getting nearly daily requests from guests that recently created a profile and have no stay or review history, asking for approval to book for usually multiple weeks and asking for videos of the home and a phone call before bo... Latest reply by David12961

Hi, I am hosting multiple unit property in Brampton. And suddenly last 2 months have been very bad. All the bookings and even enquires have reduced by almost 80%. The pricing for our property is minimum at the moment. Want to check if any other host facin... Latest reply by Helen3

Hi, thanks for all the wonderful ideas. We are new to this and are wondering if we are able to offer requested amenities for an extra cost. Such as balloons and birthday cake or flowers and wine for special occasions. Latest reply by Greg2406