Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello,This is a difficult one. So would appreciate some good advice. I have been a host for 5 years. We have a self contained studio with its own pool. We are quite rural and a car is essential. We have two guests who are very polite. My problem is they n... Latest reply by Kath9

Evening all. I would like some advice please. I'm a super host who on the whole has had no major problems with my guests. However, my current guests seem to have an agenda. I have been on holiday myself and only returned today. Two days ago my guests phon... Latest reply by Branka-and-Silvia0

I wish Airbnb would do a survey before making such a big change. What would be the reason for this one? I need my co-host to be in communication with guests. Latest reply by Liv

Can anyone tell me what to do if I have a guest staying who feels unwell and then tests positive for Covid, can they travel home? Latest reply by Ruth413

Hi, We just got our first booking. What does everybody send to their guest confirming booking details etc? Latest reply by Mike-And-Jane0

We are at wits-end with an increasing number of guests seemingly assuming, since they paid a cleaning fee, they have no responsibility in taking care of the condo. We are diligent in providing our guests with an attractive, meticulously clean, and fully s... Latest reply by Jenny838

We had a guest book under one name and after she had issues she used another name. Seem like Airbnb does not screen to good. This guest lied about our home and we have to return $$$. Airbnb did follow the guidelines they have in place.

Hi community, i was wondering if you could check out my listing and let me know if i should change anything on it to get higher in searches or more appealing to guests, eg change the front picture to another one. As the agency who managed my Airbnb lis... Latest reply by Petra-Ilona0

I have booked a 9 day stay in Copenhagen, which was automatically accepted. I paid everything, then booked our plane tickets. Having sent a friendly message to the host to ensure everything was fine with her, I expected some sort of reaction but got nothi... Latest reply by Alexandra316

Mom number 1: Provided a replacement we didn't know we neededWe're letting you know that you find a spare (unused!) plunger and toilet brush in the bathroom. My daughter wasn't feeling well on the drive from the airport, so I stopped and picked up some me... Latest reply by Kitty-and-Creek0