Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

What's a good way to handle unexpected extra guests without getting a bad review. My house rules state their is an extra fee for unregistered guests but people either don't read or think they can get away with extra guests. Any ideas? Latest reply by Mark116

Aye @Sarah977 rarely I get cancellations also probably because of the difficulties of getting refunds from so many entities; me, hotels, airlines, car rentals, tour places, etc.

Hi everyone, I was just commenting on a "Violation of Smoking Policy" thread that began in 2016 by @Jeremy5 when I realized I must start a new one based on our governors intent to legalize recreational Marijuana in New York State. We're not the first sta... Latest reply by Fred13

Hi there,I'm quite new to the Airbnb system (my partner and I have started renting around 6months ago) and I was wondering what's happen when we answer "no" to host a guest again when we leave a review?Is our listing automatically blocked for this guest i... Latest reply by Carole-and-Crian0

hi, it doesn't happen often, but I have had two bookings cancel very close to their reservation. In both cases the guests have claimed exceptional circumstances and have gained a full refund - this has left me with some finicial difficulties. Is it r... Latest reply by Melodie-And-John0

I need help with problem guests! Can’t get ahold of anyone from Airbnb to help me!! Latest reply by Mark116

We signed up for the Frontline Responder program right away. We basically got no bookings at all -- despite being in NYC which has the most responders coming in from out of town. Finally, I figured out that the City is offering free housing to Covid Resp... Latest reply by S14

I have been an Airbnb host for 10 years. I've been a Superhost for most of those years. I have always been very successful because of my prime location in Nashville TN. My space is the top floor of my house, completely private but guests do come in my fro... Latest reply by Emilia42

Guest booked my duplex up for two nights. Another one was staying in the lower level apartment. The duplex guest started to complain on the last night that the lower level guests was smoking pot and she was smelling it specifically in the sun room (semi o... Latest reply by Helen427

Guest has not responded to texts requesting that we move it out of the bathroom. The bedroom door has been closed for the last few days. I respect every guest’s privacy, however, I would like the room to ventilated daily. The guest is staying until No... Latest reply by Elena87