Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

This young lady reserved a full private apartment in our Victorian house. She arrived on time and we had a seamless check-in.She had a few good reviews from traveling with her family in another country a few years ago; she seemed like good guest material... Latest reply by Irene475

I took a long term booking for dates in March and then they wanted to cancel after the 48 hr window so Airbnb was holding their money and won't issue a refund directly (as I just learned that AIRBNB cancelation policy for long term bookings overrides our ... Latest reply by Sandra1012

Hi Community and thanks in advance for any advice on the following predicament. We have a 6 bedroom house that we rent out to large groups. One bedroom has (2) sets of bunk beds (twin over twin bunk, full over queen bunk and a cot) and sleeps 7. We would...

Dear Community: I am a homestay Super-Host with 3+ years in AirBnB, always on my toes out of concern I will lose my Super-Host status through no fault of my own. As AirBnB becomes more and more of a common name, I'm having an increasing % of Guests wh... Latest reply by Derek157

Please look at the photo of my living room in my Airbnb ad. One guest suggested I should have an indoor plant in my living room. Is this a good idea? What maintenance is required, what types of plants would be suitable/recommended? I have a fairly large l... Latest reply by Tommy150

I recently came back to hosting in Airbnb after a 3 years pause. I was recomended by a friend to advert our large 8 bedroom Samana home, for independent rooms too, so I did.But when I did, Airbnb set the inmediate reservations without me noticing, and t... Latest reply by Susan17

my property is being through power outages and the building doesnt have electric plant , my concern is: if a blocked the days until I have a solution, or keep booking and let know the guest what is happening, I don't know Latest reply by Rowena29

Я в начале прошлой недели просила удалить негативный отзыв о Гостях. Сегодня хочу сообщить о том , что Этот Гость проманипулировал моим отношением к гостям и из личным проблемам на момент проживания , запросил размещение 5-летнего ребёнка вопреки моим П... Latest reply by Maia29

We partition off half our house and use it as an airbnb. We can’t have longer term guests because we don’t have a sink or stove (we do have a microwave, toaster, small bar fridge and coffee station).... We have a perfect place to put a small kitchen in a... Latest reply by Maia29

We had a guest leave on Saturday and asked if he could leave his car for the day since he was intoxicated. It's still here (Monday) and now I can't reach the guest via bnb or cell. What do I do? Latest reply by Ute42