Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I meet a situation. The host cancels my booking reservation 2 days before check-in. I contact the Airbnb support team member, but she does not solve the problem according to the Airbnb policy. I want to contact with her supervisor to reflect the problem ... Latest reply by Ana31042

May I know how do I attract more guests? Latest reply by Patricia2526

Yes, i would like to complain about the customer service of Airbnb and I would like to delete my account . I cant work with people with so many mistakes and not taking care of usI have 38 reviews - generally positive , but the way you treat your partners ... Latest reply by Szabolcs14

Hi AirBNB community, Could you provide your wise feedback on what is a reasonable request for 7-day stay where the refrigerator and freezer were not working, the dishwasher was not working, and the stovetop fan and light were not working? The host offered... Latest reply by Fred13

I received a retaliatory review from my second guest after he found out I opened a claim against him for cleaning and damages to my home. Guest has a prior bad review but 2 others weregood ones, but I believe he was alone w/o wife, 6 kids and “service” do... Latest reply by Frances3408

Who can shed some light on this situation? $Australian Dollars Vs US Dollars I booked a property in Australia with the booking fee listed in $AUD. My wife is an Australian citizen; she booked a property in Australia; she paid with an Australian Credit... Latest reply by Frances3408

My listing clearly says NO PETS -- in several places. Yet I keep getting a string of bookings where weeks after the people have booked, they suddenly ask if they can bring a dog or... I kid you not ... a pair of budgies in a cage. Can Airbnb not make it ... Latest reply by Fred13

اود رفع الحجوزات من الداخل أو الخارج علما أن موقع المسكن قريب من المطار ومحطة القطار وتقديم خدمة للسياحة المحلية Translation added by OCM : I would like to raise reservations from inside or outside, bearing in mind that the location of the residence is cl... Latest reply by Paula

My guest booked for 6 nights. He just called after 1 night and would like a refund for the other 5 nights. The accommodations were fine- he just said it was further than he thought from his work site that week. What to do? This is the first time this has... Latest reply by Bhumika

The policy to review a host property has many flaws according to me. To start with i have to be super nice to the guests even if they are rude and have a bad behaviour so that they do not write a bad review. Some guests demand extra perks like a free brea... Latest reply by Chris-And-Nicole0