What hosts are saying

    Quincy
    Support with your bookings

    How to create a Top Answer in the Community Center

    Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22
    Chris18635
    Support with your bookings

    Hungarian Host Asking for all details in passport and a photocopy of my passport with my photo, normal practice?

    I will be staying in an AirBnb in Budapest for 5 days. The host reached out to me asking for my date of birth, passport number, and place of birth, among other personal information. JI don't think this information is necessary, especially passport photoc... Latest reply by Helen3
    Shiveena0
    Support with your bookings

    Listing suspended

    Hello all, I have taken to the community forum because after reaching out to Airbnb via support, phone and email they have ignored me since January 2022. I have been a host for a decade now and am completely disgusted with the lack of support and the sil... Latest reply by Shayla9
    Margarita462
    Support with your bookings

    Suspended listing

    Our listing has been suspended without warning or notice or explanation. We satisfy none of the criteria listed under reasons for suspended listings: our response rate is great all our reviews are good. We are superhosts. We only noticed it had happene... Latest reply by Shayla9
    Ha10
    Support with your bookings

    Airbnb deduct Host money - Unreasonable refund for customers, do not explain the reason, and close the case without explanation to the Host.

    Hello community, I have been a Host on Airbnb for over 6 years with over 1000 reviews.I have this question, I wonder if any Host has encountered the same problem as me, and what should I do next: - The customer booked my apartment- 2 hours before check-in...
    Jack2177
    Support with your bookings

    Instant book issues

    I've recently had a dilemma where multiple inquiries with either the same dates or dates that would otherwise lapse each other force me to manually choose between potential guests. I use instant booking and offer to those who meet the higher criteria for ... Latest reply by Mike-And-Jane0
    Mike-And-Jane0
    Support with your bookings

    Dreadful treatment of a guest

    We often hear in the Community Centre that Airbnb sides with the guest over the host when there is a dispute.This article in the Guardian (British newspaper) suggests otherwise. Airbnb initially defended a host who removed a guests property from their li... Latest reply by Elaine701