Shortcodes - info or link?

[Patricia3408]

Hello Airbnb community!

Newbie host here with a question on Shortcodes for scheduled messages. I can't seem to find an example of a message composed with shortcodes with actual data filled in, so I was wondering if anyone can please confirm if the shortcode for "house manual" provides a link to the document, or does it fill the email message with the text we input for the House Manual? It would be great if there was a preview feature for scheduled messages for us to confirm formatting. 

And how do we get a link to the House Manual and to the Guidebook? 

Thanks in advance,

Patricia 

[Sybe]

Hi @Patricia3408 ! Have you found any info regarding this yet? Perhaps this article could be useful. 

I hope that helps! 🙂

[Patricia3408]

Hi @Sybe !  No, I haven't found more info on this yet, but thanks for the link with the list of shortcodes.  I hope the shortcode for the House Manual only provides a link because most hosts put quite a bit of text in there! Now if only there were a way to test it...

[Rudolf103]

I hope Airbnb developers see this. 🙏 Two years later, it's still relevant – we need a way to link the house manual or add a bottom message button, like with the checkout instructions.

[Joan2709]

Hi @Patricia3408 

There are two ways to share the Host Guidebook in a message. One way is to use the message shortcut for the Guidebook, the other way is to manually share it using the (+) sign next to the message platter/share recommendations:

Unfortunately, when adding the House Manual shortcut, it actually inserts the entire House Manual in the message. As @Rudolf103 mentions, we have been asking for a shortcut link instead for awhile.

Preview How Messages Will Appear

Airbnb doesn't provide a preview button per se for messages. However, simply choose any message string from any guest and add a quick reply by using the (+) sign next to the message platter (just don't send it). After reviewing it, simply erase it or close out the window without sending it. 

[Rudolf103]

Airbnb developers, please consider this feature request: 

Add clickable guidebook/checkin shortcut buttons to Scheduled Messages. Currently, this is only possible for checkout instructions, or by manually adding the guidebook through the 'Share recommendations' button (thank you @Joan2709 )

Allowing shortcut buttons for guidebooks and check-in instructions in Scheduled Messages would provide guests with a much better experience. See screenshot for reference.

Many Airbnb hosts would be thrilled with this update! 🙏