Are guests getting more difficult?

Catherine281
Level 3
Sutton-under-Whitestonecliffe, United Kingdom

Are guests getting more difficult?

Hi, I have been hosting for over 6 years on multi properties now and have found the guests are getting more demanding. Is anyone else finding that? Literally, one last guest seemed to think I was both a concierge and also at their beck and call re extra towels, etc. I provide a super-sized bath sheet - which comes from a professional laundry and costs me £2 per sheet - per guest - what do you go when a guest asks for another one? Up till now, I have given one but margins are so tight now that I am going to stop. However, you then run the risk of a bad review. I think guests know that they can just ask and ask these days with the threat of a bad review in the air otherwise...and f hosting is your profession risks losing super host and prominent listings/ Do you think Airbnb has shifted to wanting guests more than hosts....

60 Replies 60


@Sarah977 wrote:

@Gillian166  While I understand that many hosts are intent on booking as many nights as possible, my attitude is that my time, stress and aggravation level have value. 

 


yes, i hear you, but we want to put in a pool heating system, and it's looking like it's going to cost $10K..... so right now we are indeed trying to book as many nights as we can!

 

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