Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have someone who has asked to change their checkout time from 3:00 p.m. to 5:00 p.m. I can't find anywhere how to do that. Anyone know? Latest reply by Afentoula0

Not only they violate the terms and conditions they advertise, such as your card wont be charged until the host accept the request, but also the customer service is the worst I have ever seem. Wrote in English, they replied in Spanish. The answer was just... Latest reply by Joelle43

Can anyone help me with how to register guests with the police in Ostuni, Puglia please? Apparently I need to get a login but I am trying to call them on the number on their website but it is not connecting. Latest reply by Elisa

what's my airbnb profile link ? Latest reply by Elisa

Hi, I feel a little unsure how to handle renters that leave the place a mess, do minor damage (such as cigarette burn in outdoor sofa, or hole poked in an indoor chair, or just don't take out the trash or take off the sheets. We have a large rental that c... Latest reply by Kitty-and-Creek0

We have set up a 1 day preparation time before and after. So the calendar automatically blocks check-out day to prevent a new guest from checking in the same day. Sometimes a guest want to extend their stay. If there are no future bookings that would over... Latest reply by Ernesto-Jose0

I recently posted this in my FB Group and thought it might be of interest to share. Love to hear your own thoughts - don't be too harsh! The $900 Text Message That Changed EverythingWhy Great Communication Is Your Airbnb's Secret WeaponIt was 10pm when my... Latest reply by Geoff7

Hi everyone,I wanted to share an important (and frustrating) lesson I recently learned after 12 years of using Airbnb around the world.I booked a listing while in PDT time zone, and the cancellation policy stated I could cancel “by July 21 at 5pm.” Since ... Latest reply by Rebecca

Hello, We have a request for a 6 month stay. The guest will be here for work with his wife and 2 children. We are new to this, what do we need to be aware of? I read about the tenant laws, might not be able to get the guests out for non-payment if after 2... Latest reply by Helen3

Hi my guest has confirmed their booking but their full name still does not show. Latest reply by Emilie