Awful Identity verification process

[Larry652]

The beginning of the process asked me to have their software control taking a picture of the front and back of my drivers license.  It never did anything. I tried moving the camera around, but it never took an image.  I decided to take the pictures myself and upload them. It then complained that the pictures were too big.  I shrunk the pictures.  Next step was for them to take a selfie to compare with my drivers license. Without surprise, their software did nothing.  I moved the camera in and out, up and down., and turned it.  Nothing. I decided to contact their “customer service”.  I have already been waiting for an hour in the call queue.  If every new customer must go through this, AirBnB is doomed. The stock should suffer.

[Elisa]

Hi @Larry652 😊,

I am sorry about this situation.

Did you get in touch with customer service? Do you have any updates on this?

Let me know if one of these articles from our resource center can be helpful for you 👉 verifying host identity.

Warm regards🌻