Awful Identity verification process

[Larry652]

The beginning of the process asked me to have their software control taking a picture of the front and back of my drivers license.  It never did anything. I tried moving the camera around, but it never took an image.  I decided to take the pictures myself and upload them. It then complained that the pictures were too big.  I shrunk the pictures.  Next step was for them to take a selfie to compare with my drivers license. Without surprise, their software did nothing.  I moved the camera in and out, up and down., and turned it.  Nothing. I decided to contact their “customer service”.  I have already been waiting for an hour in the call queue.  If every new customer must go through this, AirBnB is doomed. The stock should suffer.