Backup entry method and code

[David12961]

I am looking to add a backup entry method and code that can be used if a guest is locked out.  The instructions I found in the help center appear to be incorrect or out of date.  Suggestions on how to do this on a desktop or mobile app?

[Alicia753]

Hi David,

Adding a lockbox is a practical solution for providing a backup entry method. Install a secure lockbox at your property and place a spare key inside. Share the lockbox code with your guest only if they are locked out, ensuring it remains secure.

Additionally, you can update your Airbnb listing's check-in instructions to include details about the lockbox as a secondary access method but don't include the code yet. This ensures a smooth experience for guests while maintaining security.

I hope this helps.

All the best,

Upfish Management