Bed bug bite

[James4099]

One of the people staying in our Airbnb woke up with bites on her back. She saw a bug crawling and her sleepiness didn’t do a good job of capturing a photo of the bug and then smushed it. The odd thing is AirBnb has been slow to respond after providing the evidence requested and the host has also been slow to respond. At this point, not sure what to do, I can’t afford the money to book another place without knowing we are credited for this one. Not sure what to do at this point

[Helen744]

@James4099 I cannot really see how you identified this critter as a 'bed bug' which is a very specific creature not just any old bug that may be advertantly or inadvertantly in a room with you. you say you are not in the business of bug hunting so why you received a refund is beyond me. As someone who lives in a country where 'bed bugs ' are relatively unknown and most people have regular 'pest checks ' generally for such things as mice rats or cockroaches and regularly check linen,  mattress ,s , carpets etcetera I would be apalled to think that it was so easy to obtain a refund. It certainly would require proof here..H

[James4099]

I'm not sure how this is helpful Helen? I had bed bugs 12 years ago, so I am familiar with them, but as I said I'm not in the business. Its very common that bug bites occur in threes, as in the case with my sister inlaw.

I was asked to take my sister inlaw to a doctor that could identify this as a bedbug bite and without a much guidance, that in itself is a lot to ask for considering that we were on holiday. Additonally, the host (often replies in less than an hour) didn't reply for 24 hours despite repeated attempts to get in touch. when he finally did, he said "oh it was a sunday" which would have been a reasonable explanation if that was the policy in the listing. I spend over $10k a year on AirBnB, why shouldn't I be treated as a valued customer? Why should I accept a dismissive and condesending tone from a Customer Service rep? Lastly why are you jumping in on this thread now?