@Jennifer3640 From what I remember, you're correct. The blocking feature (for messages) takes you to a screen where the only thing you can do is report a message for being inappropriate in some way- like threatening or obscene or some other option that doesn't match the situation. I've heard that if you block through messages, the person can't contact you again.
I've had to use the block feature and choose one of the options that doesn't match the situation to do that. I felt bad, but AirBnB didn't give me the option to explain the actual problem, so I did it anyway. Not my fault.
Also, I hope you checked the "would not host again" option when you reviewed this guest. That is supposed to block a specific guest from booking again.
If you have instant Book on, this is a bigger problem. If I were you, I'd do as suggested above, and then also make a note in the reservation notes about this guest. That way, if they try to book again (if they're able??), you'll have the info at your fingertips, and could reach out to customer service.
I highly doubt that this person will try to book again knowing there were problems, so I wouldn't worry to much. Also, if you said you wouldn't host again, and you block them via messages, the issue may be moot. I do hope you left an accurate review for this person. That's the best way to warn other hosts and to eventually get them kicked off the platform.
Good luck, Kia
