Blocking a guest from re-booking

[Shelly335]

I had a guest over the weekend who broke our house rules.  Our maximum capacity is 2; our loft is very small with only one bed.  She brought 3 in her party. I contacted Airbnb support and they worked with me and the guests ended up leaving.  I refunded one night's stay, just to be courteous.  She left me a 1 star, and stated a ton of untruths.  It was removed because she broke my house rules.  How do I block her from booking again?  

[Lorina14]

@Shelly335 

If you answered would you host the guest again and said no, that should block them. Maybe call customer service to ask?

@Mike-And-Jane0 do you know the exact procedure for blocking a guest?

[Elisa]

Hi @Shelly335 😊, 

Thank you so much for asking this question here!

I am sorry about this episode with a guest.

Did you follow Lorina's suggestion and call customer service? If so, what did they tell you?

Warm regards, 🌻

[Shelly335]

Please re-read my post, as it states I did contact support.  The problem was resolved; she broke our house rules and her party left.  I kindly refunded one night's stay; after her "checkout," she left a scathing review, which I was able to have removed, because she broke our house rules (and admitted this to Airbnb support rep when he phoned her).  I then left her a 1-star review and left a totally honest review of the situation.  That dropped her rating from 5-star to 4.5 😊  Airbnb support was awesome!  They have always been so helpful to me!

[Joan2709]

@Shelly335 

I believe if you left a 1-star review that will prevent her from instant booking if the optional settings are turned on by a Host (no negative reviews). 

I'm told if the messaged you and were rude, you can use the 3 dots in the message and report they were being inappropriate. This blocks them from contacting you again.

Here is the thread:

https://community.withairbnb.com/t5/Support-with-your-bookings/Block-a-Former-Guest/m-p/1845243

[Helen3]

I doubt she will book again. When you left the guest a review did you not click the option on the review to say you wouldn't host the guest again? @Shelly335 

[Shelly335]

I was concerned about her being vindictive.