Broken app

[Jeff3200]

Fix phone update issues 

[Elisa]

Hi @Jeff3200 😊, 

thank you for asking this question here.

I'm sorry about the issue, could you please share a few more details:

• Where are you accessing the app from?

• What kind of phone are you using: Android or iPhone?

• Is this your first time encountering this issue?

• Could you please share a screenshot showing the problem?

Warm regards 🌻

[Jeff3200]

@Elisa From searching online I discovered this is an issue that's been previously known/discussed, and apparently not resolved.  

My wife cannot link her phone number to her account because the app says its already in use by another account.  

[Elisa]

Hi @Jeff3200 😊, 

Thank you for letting me know!

I recommend reaching out to Airbnb Customer Support as soon as possible to solve the issue.

Do you need their contact info, or are you all set?

Warm regards 🌻,

[Jeff3200]

I do not have their contact info, that would be very helpful, thank you 

[Elisa]

Hi @Jeff3200 😊, 

Thank you for letting me know!

Here are the contacts for Airbnb support 👉 Get help or contact Airbnb Support.

Let me know how it goes, and if you need more help with this.

Warm regards 🌻,