CANCELATION QUESTION

[Mariano398]

Hi there community. Im new here. I just open my first Luxury Penthouse Airbnb in Mexico. I had my first 2 guests to leave a 5 star review. Someone reserved for a weekend in 3 weeks. Cancelation policy states that they have 24 hours for full refund, after that there is no refund. Im afraid he would leave a bad review if I dont give him a full refund. What should I do. I offer 50% refund if the dates rebook again. Any advice? Thanks

[Joelle43]

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[Helen3 · Accepted solution]

If the guest wants to cancel for three weeks in advance and cancels now they can't leave a review @Mariano398 

What cancellation policy do you have ? 

just advise the guest he can cancel via the platform if they can no longer travel. 

[Shelley159]

Hi @Mariano398 

If the dates do get booked at the same price, you could consider a 100% refund?

[Rebecca]

Hi @Mariano398 👋

A few of our experienced hosts have left some comments here that might help, have you managed to have a read? 😍