Log In  
Support with your bookings

COVID 19

‎06-04-2020 02:03 PM
Shula0
Level 1
England, GB
‎06-04-2020 02:03 PM

COVID 19

Can anyone tell me if there is a form to fill in to claim 25% of my lost earnings. I've lost 8 bookings thus far. Shula

‎06-04-2020 02:03 PM
0 Likes
1 Reply 1
‎07-04-2020 03:16 PM
Gordon0
Level 10
London, United Kingdom
‎07-04-2020 03:16 PM

@Shula0 - correct me if I'm wrong, but you appear to have a (beautiful) listing with the 'flexible' cancelation policy. 

The 25% you refer to is actually based on your cancelation policy. But because you are 'flexible', and by my reckoning, you'll only receive anything if your bookings were cancelled within the 24 hours before check-in period. If they cancelled before then, you'll get diddly squat.  

‎07-04-2020 03:16 PM
0 Likes

More from Support with your bookings

Advice

Recently, I’ve had a few enquiries about coming to stay in o... Latest reply
Recently, I’ve had a few enquiries about coming to stay in our AirbnbAnd of course they sent lots of messages to and thoughr... Latest reply

Bed bugs

Hello,I am reaching out to express my disappointment regardi... Latest reply
Hello,I am reaching out to express my disappointment regarding a recent experience with Airbnb customer service during my sta... Latest reply

Guest Complaint on Smell and Other Things

Hello, We have an elderly guest book a longterm stay for 72...
Hello, We have an elderly guest book a longterm stay for 72 nights then they want to start earlier on Nov 4, so adding addit...

Explore Resource Center articles