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Camera not working

‎17-09-2025 01:07 PM
Jean9515
Level 1
‎17-09-2025 01:07 PM

Camera not working

First step in identity verification is to add an ID but I can’t take a photo. Please help. 

‎17-09-2025 01:07 PM
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2 Replies 2
‎17-09-2025 03:55 PM
Joan2709
Top Contributor
‎17-09-2025 03:55 PM

@Jean9515 

Please contact Airbnb directly for assistance.

 

Here are some Help Articles on ID Verification and taking your photo:

 

https://www.airbnb.com/help/article/3564

 

https://www.airbnb.com/help/article/1237

 

https://www.airbnb.com/help/article/3033

 

‎17-09-2025 03:55 PM
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‎17-09-2025 04:22 PM
Bhumika
Community Manager
Community Manager
‎17-09-2025 04:22 PM

Hi @Jean9515 , I am sorry you're facing difficulties uploading an ID. 

 

Is it still not working for you or were you able to successfully upload it after a few more attempts?

-----

 

Please follow the Community Guidelines

‎17-09-2025 04:22 PM
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