Camera not working - Airbnb Community

Camera not working

First step in identity verification is to add an ID but I can’t take a photo. Please help.

2 Replies 2

Please contact Airbnb directly for assistance.

Here are some Help Articles on ID Verification and taking your photo:

https://www.airbnb.com/help/article/3564

https://www.airbnb.com/help/article/1237

https://www.airbnb.com/help/article/3033

Toronto, Canada

Hi @Jean9515 , I am sorry you're facing difficulties uploading an ID.

Is it still not working for you or were you able to successfully upload it after a few more attempts?

-----

Please follow the Community Guidelines

never-displayed

guidelines

By using the Community Center, you agree to adhere to the Community Center Guidelines. By posting you agree to adhere to our guidelines

More from Support with your bookings

Level 2

New Haven, CT

What could be affecting the bookings for December

Last December 2024, my Airbnb was fully booked for the month... Latest reply

Last December 2024, my Airbnb was fully booked for the month. What could be affecting that no one is booking it this year? Is... Latest reply

Level 1

Not able to log in to my account from my new handphone

Hello, I’m not able to log in to my registered account using... Latest reply

Hello, I’m not able to log in to my registered account using my new handphone. I had logged out from old handphone and had de... Latest reply

Level 5

Virden, IL

Bring back search by categories!

I'm so frustrated as both a host and a traveler that the sea... Latest reply

I'm so frustrated as both a host and a traveler that the search by categories is no longer available. Why or why remove that... Latest reply

Level 2

Karlshamn, Sweden

Why do I not get any bookings?

We just recently started to offer our house here, but are st... Latest reply

We just recently started to offer our house here, but are struggling to get any bookings:https://www.airbnb.de/rooms/15356318... Latest reply

Level 1

Buffalo, NY

Retaliatory 1-Star Review After Guest Was Cancelled by Airbn...

Hi everyone,I could really use some help or advice from a Co... Latest reply

Hi everyone,I could really use some help or advice from a Community Manager. We recently had a guest whose reservation Airbnb... Latest reply

Level 1

No bookings yet

Is market down what is happening not getting any bookings we... Latest reply

Is market down what is happening not getting any bookings we are ready with everything but no customers yet Latest reply

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.

Local Host Clubs

Connect and learn with local Hosts online and at meetups near you.

Help Center

Get help with your account, reservations, and more.