Log In  

Camera not working

‎17-09-2025 01:07 PM
Jean9515
Level 1
‎17-09-2025 01:07 PM

Camera not working

First step in identity verification is to add an ID but I can’t take a photo. Please help. 

‎17-09-2025 01:07 PM
0 Likes
2 Replies 2
‎17-09-2025 03:55 PM
Joan2709
Top Contributor
‎17-09-2025 03:55 PM

@Jean9515 

Please contact Airbnb directly for assistance.

 

Here are some Help Articles on ID Verification and taking your photo:

 

https://www.airbnb.com/help/article/3564

 

https://www.airbnb.com/help/article/1237

 

https://www.airbnb.com/help/article/3033

 

‎17-09-2025 03:55 PM
0 Likes
‎17-09-2025 04:22 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
‎17-09-2025 04:22 PM

Hi @Jean9515 , I am sorry you're facing difficulties uploading an ID. 

 

Is it still not working for you or were you able to successfully upload it after a few more attempts?

-----

 

Please follow the Community Guidelines

‎17-09-2025 04:22 PM
0 Likes

More from Support with your bookings

Malicious offensive message from guest

Hi everyone I’ve been hosting since 2017 and I wanted to ask...
Hi everyone I’ve been hosting since 2017 and I wanted to ask if anyone has had an experience of receiving a lengthy highly of...

Hearing door shut in locked room

I've been hearing a door shut for about half an hour. But t...
I've been hearing a door shut for about half an hour. But this door is locked. It seems sus as we have the whole place to o...

Submitting review appeal as a Co-host

I am a full-access co-host for two different hosts, but when...
I am a full-access co-host for two different hosts, but when I tap “Get started” to submit a review removal request, the app ...

More tools to help you meet your goals

Resource Center

 Explore guides for hospitality, managing your listing, and growing your business.