Log In  
Support with your bookings

Can I ask a guest to cancel?

Answered!
‎17-03-2019 06:45 PM
Patrick802
Level 3
County Dublin, Ireland
‎17-03-2019 06:45 PM

Can I ask a guest to cancel?

Hi, I have a personal family situation in 3 weeks time that has come up and I simply can’t get out of it, I am going to have to ask a guest to cancel their visit of a few days as I’m led to believe its an easier process if the guest cancels rather than the host? As a host gets penalised etc.

Does anyone have experience of this and will a guest usually agree to cancel with a few weeks notice or will the host (i.e. me) end up having to cancel it themselves and any penalties that incurs?

 

I have a moderate cancellation policy in place and I believe if a stay is canceled 5 days prior the guest gets a full refund or do they have to pay service fees at all?

 

Labels:
‎17-03-2019 06:45 PM
0 Likes
Top Answer
‎17-03-2019 06:51 PM
Helen3
Top Contributor
Bristol, United Kingdom
‎17-03-2019 06:51 PM

Hello @Patrick802 

 

You cannot ask a guest to cancel because you can no longer host them.

 

If they cancel they will be penalised; they will lose their fees from Airbnb, one of their three cancellation opportunities and they are in the unfortunate position of having to find an alternative within three weeks of their stay.

 

I am sure you wouldn't want to put your guests in this situation of being penalised because of a host cancellation..

 

As an alternative could you not ask a friend or family member to manage the listing while you are away - as this means you won't inconvenience your guest as you will still get the income.

 

Alternatively you will need to cancel the booking. Airbnb will then give your guest a 10% credit to help them find someone else.

View Top Answer in original post

‎17-03-2019 06:51 PM
0 Likes
15 Replies 15
‎17-03-2019 09:16 PM
Emilia42
Level 10
Orono, ME
‎17-03-2019 09:16 PM

 

Is it necessary that you are in town for the reservation? Could you set everything up before the guest arrives and ask a friend or neighbor to check on things for you? In my experience, guests are pretty self sufficient and I usually don’t need to be there at all.

 

‎17-03-2019 09:16 PM

More from Support with your bookings

AirBNB Scam/Potential Class Action

I am posting in regards to an issue that I was previously un...
I am posting in regards to an issue that I was previously unaware of, but after reading a multitude of posts, can see that it...

Explore Resource Center articles