Can a guest repeatedly request a refund after I have already declined it?

[Susan3667]

Hi, all,

I'm new to hosting this year and, like many, lost all my initial bookings due to Covid.

One of my bookings, however, cancelled his booking a few weeks ago for July and is not covered by the extenuating circumstances.

I have a strict cancellation policy and he requested a refund from me. He only paid 50% as a first instalment and airbnb have explained to him that by not taking the second instalment that was his 50% refund due under the cancelation policy.

I declined his refund from me when he cancelled for the other 50% as I just can't afford to lose it, but as he said he hoped to re-book with us next year I offered him the same amount as a credit towards his next booking with us. He seemed happy with that. However, he has now sent another refund request.

After already declining, how is a guest allowed to repeatedly request a refund? I already feel bad, but I have my own very difficult circumstances and I think I have tried to be as fair as possible.

How has anyone else dealt with a similar situation?

[Helen3]

It is annoying when a guest won't take no for an answer @Susan3667 , just provide him with your initial response and confirm you can offer him a credit against a future stay but not a refund.

You are being fair. The guest is being unreasonable.