Cancelation and air cover
06-07-2024
04:19 PM
![Helena923 Helena923](https://a0.muscache.com/im/pictures/user/1ca4e279-6751-4022-aa59-d781f91b7b97.jpg?aki_policy=profile_x_medium)
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06-07-2024
04:19 PM
Cancelation and air cover
Hello everyone !
I would like some help please!I had a big reservation (28days)with strict policy of cancellation .they checked in and
the second day of the departure asked me to change the bed mat because they did not like it…
I say ok but tomorrow because I had to order it .
that was their mentioned problem
The next morning I saw I text that said we leave the house you don’t solver our problems and asked refund from Airbnb .
I told them I had ordered the mat but no answer I called Airbnb send them iPhoto of the house they left it open messy dirty
But airbnb told me that he gets full refund because has aircover????
I saw the policy I solved the problem
I send pictures of the house the day of the check in totally clean
they said lies and accused me of the general blackout in the island !!
it’s lasted 45 minutes !
whi protects me ?
airbnb said that he has the right of refund due to air cover
my month has been unblocked to day and 2 days will be the payout of this reservation !
is it fair ???
who protects me ?
I don’t accept it
in the midlle
of high season
what should I do do you know ?Airbnbb turns the money back to him ?or me ?
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Cancellations
06-07-2024
04:19 PM
2 Replies 2
06-07-2024
04:35 PM
![Emily2098 Emily2098](https://a0.muscache.com/im/Portrait/Avatars/messaging/b3e03835-ade9-4eb7-a0bb-2466ab9a534d.jpg?im_policy=medq_w_text&im_t=E&im_w=240&im_f=airbnb-cereal-medium.ttf&im_c=ffffff)
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06-07-2024
04:35 PM
This sounds very strange and really disappointing that you are not being supported by Airbnb. I'm curious to see if these people have done that in the past, got fully refunded after staying somewhere for an extended period of time. Can you call ABB and see if these people have a history? There has to be some red flags somewhere. Sorry this is happening to you.
06-07-2024
04:35 PM
06-07-2024
04:58 PM
![Helena923 Helena923](https://a0.muscache.com/im/pictures/user/1ca4e279-6751-4022-aa59-d781f91b7b97.jpg?aki_policy=profile_x_medium)
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06-07-2024
04:58 PM
I am new at the platform it’s my third years I have 5/5 I work very hard
I don’t know why they did this !
He wasn’t cancelled the reservation And Airbnb council today and it told me that he has to pay only two days five days now no consolation I lose money
Don’t have to mention the psychological factor that destroyed my psychology and stressed me
Do you know what I have to do I I will give him the refund or the Airbnb? I got paid the second day of the departure but I don’t accept according to my policy the refund
06-07-2024
04:58 PM
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