Cannot pay.

[Jenna460]

I continue to run into a problem with purchasing a stay through the app.The app keeps declining the cards and advising me to contact my bank. They said there should be no problem, but I’ve used two different cards and I also had a friend try to book the same stay through her account and she is having the same issue. Please let me know if there is a simple fix, as I would like to have travel arrangements for my upcoming trip. 

[Helen3]

Hi @Jenna460 

you would need to contact Airbnb.

This is a community of hosts and guests. 

[Paula · Accepted solution]

Hello @Jenna460, welcome to the Airbnb Community Center.

As mentioned by Helen, it could be a good idea to reach out directly to the support team. >Here< is the link where you can do that.

Please let us know when this gets resolved.